Technical Support Engineer

Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages.

As part of the Hochiki Corporation – one of the world’s most established and respected fire detection and life safety manufacturers, with over 100 years of history – Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability. Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry.

Job title: Technical Support Engineer

Main purpose of job: To provide technical support to all customers on all Kentec products, both in the UK and Rest of World.

To provide technical support to Kentec staff on all Kentec products.

Department: Technical Support

Location/Branch: Unit 26, Dartford

Position reports to:

Technical Support Supervisor (Richard Davey

Length of contract: Permanent

Main duties

-To provide telephone, email and field support to customers and Kentec staff

-To log calls onto the call logging system (CRM).

-To liaise with and support the Hochiki Global Technical Support Team.

-To report any problems related to the product or documentation gained from technical support correspondence.

-To assist in the validation of new Kentec products, to ensure they meet customer requirements.

-To assist in the preparation and verification of technical documentation for Kentec products

-To keep up to date with current technologies in the fire industry.

-To keep up to date with product standards.

-To provide suggestions and ideas for new products or enhancements to current products.

Person Specification

• Good communication and people skills.


• Understanding of Kentec’s products portfolio is advantageous (full training given to the right candidate).


• Familiar with MS Office (Outlook, Word, Excel).


• Interest and knowledge of basic electronics and microprocessor-based technology is important.


• Understanding of Kentec’s software configuration tool (Loop Explorer) is advantageous.

Job Specifics

• Working hours: 08:30-17:00 (08:30 – 16:00 Friday)


• 24 days holiday, in addition to bank holidays, increasing with the years of service.


• Employee Assistance Programme (Wisdom)


• Unlimited access to 24/7 GP and wellbeing experts (Metlife)


• Support for Loved Ones during difficult times (Everest)


• Financial well-being scheme (Salary Finance)


• Employee Referral Scheme


• Enhanced workplace pension


• Enhanced parental leave


• Free Mental Health First Aid courses (M.H.F.A.)


• Life Assurance


• Cycle to work scheme


• Internal Trainings


• Company Events


• Long Service Awards


• Employee benefits, discounts and perks (Kencheck)


• Volunteer with a charity of your choice for a day each year


• Get the latest tech at the best price and spread the payment over your salary, interest-free.