Technical Support Engineer

Junior/Trainee Technical Support Engineer, Dartford

Main Purpose of the Job:
To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the clients staff in resolving technical queries and ensuring optimal product performance.

Main Duties for the Technical Support Role:

• Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
• Diagnose and resolve technical issues
• Offer guidance on installation, commissioning, configuration, and maintenance of client products.
• Support overseas partners and customers, considering differing regulatory and operational requirements.
• Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
• Log support calls in the CRM system.
• Report any product or documentation issues identified during technical support interactions.
• Assist in the validation of new client products to ensure they meet customer requirements.
• Help prepare and verify technical documentation for client products.

Person Specification:

• Strong communication and interpersonal skills.
• Basic understanding of the clients product portfolio is advantageous (full training provided for the right candidate).
• Proficiency in MS Office (Outlook, Word, Excel).
• Interest in and knowledge of basic electronics
• Familiarity with software configuration tools
• Experience in the electronic engineering sector.
• Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.

Job Specifics:

• Working hours: Monday–Thursday: 08:30–17:00, Friday: 08:30–16:00
• Holidays: 24 days per year, plus bank holidays, increasing with length of service

Youll be joining a business with a strong reputation, a supportive internal structure and clear opportunities for progression. They value professionalism, teamwork and continuous improvement and invest in their people to help them succeed.

If you are an ambitious professional looking for a rewarding opportunity in a dynamic and supportive environment, we would love to hear from you!

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist employment agency supplying permanent, temporary and contract staff within the Logistics, Manufacturing and Engineering sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

TECHNICAL SUPPORT > SUPPORT ENGINEER