Technical Support Engineer
A fantastic opportunity for a Technical Support Engineer to join an established and growing technology company providing highly secure software solutions to an international customer base. This role offers the chance to work within a collaborative support environment, troubleshooting complex multi -tier software deployments across a broad range of enterprise technologies. You will play a key role in supporting customers and partners, investigating technical issues and helping drive an excellent customer experience.
Location: Leicestershire. Hybrid working is available with a minimum of 2 days per week in the office. Easier if you drive, but public transport options are available from Leicester & Rugby (Candidates seeking fully remote work will not be suitable)
Salary: £35,000 to £40,000 per annum + benefits + additional remuneration for rota and on -call work
Requirements for Technical Support Engineer:
- Commercial experience within a Technical Support Engineer, Application Support Engineer, Software Support Engineer or similar position
- Experience supporting bespoke application software within a commercial environment
- Strong troubleshooting and analytical problem -solving skills
- Experience supporting multi -tier applications within Microsoft -based environments
- Good knowledge of technologies such as IIS, TCP/IP, MS SQL Server, Azure, Active Directory/LDAP, COM/DCOM or PKI
- Experience using case management or ticketing systems
- Experience working with Virtual Machines
- Strong written and verbal communication skills
- Comfortable working directly with customers and partners
- Ability to prioritise workload and manage multiple issues simultaneously
- Self -motivated with a proactive and collaborative approach
- Eligible to obtain UK SC clearance and possess a right to work compatible with permanent employment
Responsibilities for Technical Support Engineer:
- Logging, managing and resolving technical and functional support queries for customers and partners
- Investigating and troubleshooting issues across complex customer deployments
- Supporting enterprise software systems often without direct access to the affected environments
- Working closely with development teams to identify defects and manage fixes
- Maintaining and expanding the internal knowledge base documentation
- Providing feedback to improve products, processes and the overall customer experience
- Participating in a rota covering extended support hours and out -of -hours on -call support once fully trained
- Collaborating with colleagues across support, development and customer -facing teams
What this role offers:
- Opportunity to join a successful and growing technology company
- Exposure to a wide variety of enterprise and security -focused technologies
- Collaborative and supportive team environment
- Hybrid working model with long -term flexibility
- Additional remuneration for rota and on -call participation
- Opportunity to support international customers and partners
Applications:
If you would like to apply for this Technical Support Engineer role, please send your CV via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing
applications@redtech -recruit.com (if this email address has been removed by the job board, full contact details are readily available on our website).
Keywords: Technical Support Engineer / Application Support Engineer / Software Support Engineer / Support Analyst / Technical Analyst / Infrastructure Support Engineer / Customer Support Engineer / Product Support Engineer / Systems Support Engineer / IT Support Engineer / Microsoft Support Engineer / IIS / TCP/IP / MS SQL Server / Azure / Active Directory / LDAP / PKI / COM/DCOM / Entra / Firewalls / Smartcards / Middleware / Salesforce / Virtual Machines
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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