Technical Support Engineer

Job Description

SharePoint / Teams Technical Support Engineer

About Our Client:

With a workforce exceeding 12,000 employees worldwide, our client, a prominent player in global technology solutions, is dedicated to shaping an unparalleled end-to-end customer experience.

This expansion is driven by our client's aspiration to be recognised as a customer-centric organisation, ensuring that their mission to empower every individual and organisation on the planet is realised through consistently surpassing customer expectations.

Contract details overview:

Location: Belfast – 2-3 days per week on site
Duration: 18 months initial contract
Start date: ASAP
Pay: Salary equivalent of £35,000 - £40,000 per annum

Role Overview:

As a Customer Support Engineer located in Belfast, you will play a crucial role in delivering top-tier technical support to our client's global customer base. Collaborating seamlessly with international teams, you will contribute to resolving intricate technical issues, enhancing product quality, and elevating the overall customer experience. This role offers the opportunity to specialise in key areas and benefit from mentorship provided by seasoned colleagues.

Key technologies crucial for this role:

Microsoft SharePoint
Microsoft Teams
Microsoft Exchange
Microsoft Azure
Demonstrable customer support experience

Responsibilities:

Own and oversee the customer support experience, offering proactive support advice.
Resolve customer technical issues through collaboration and best practice troubleshooting.
Identify cases necessitating escalation and liaise with subject matter experts, Engineering, or Management.
Create and manage incident management requests directed to

product/engineering

groups.
Facilitate technical collaboration and engagement, involving Product Engineering teams, Services, Support, and Regions.
Contribute to initiatives for case deflection, automation, and digital self-help assets.
Demonstrate technical proficiency in key areas such as SharePoint or collaboration platforms.
Investigate complex issues related to performance, administration, site configuration, and customisation.

If this role would be of interest please do apply with your latest CV for an immediate review