Technical Support Engineer

Genetec

- Protect the everyday

We are a global Canadian company with a broad solutions portfolio encompassing

security , intelligence, and operations. We serve customers within a wide range of industries, including transportation,

education , and government. At Genetec, we embrace open

communication ,

creativity , and

continuous learning

to allow everyone to flourish in their own unique career paths.

Our network, of over

2000

people globally, is made up of

diverse

individuals who are

passionate

about their work and open to trying new ideas. We prioritize the

success

and

well-being

of our employees, proven by our 2022 Internal Engagement Survey results of

4.4/5 .

Discover Genetec's work environment and lively culture in this video - https://www.youtube.com/watch?v=EupvfTWhRww.

The Team

We are a community of

Technical Support

engineers committed to satisfying customer needs throughout the

EMEA

region – a scope encompassing

15+

countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help

provide

excellent service to our customers and support our relationships throughout the region.

What your day will look like:

Understand Genetec's service contract levels
Respond

and ensure

timely

resolution of customer technical issues
Represent the image of our company and build

trust

with customers
Perform occasional on-site technical services
Write technical documents and articles on recurring incidents
Escalate customer issues through the appropriate channels

About you

*We invite you to apply even if you happen not to meet every requirement. We provide training and support to help you reach your full potential within this role*

Degree in Computer Science, Electronics, or

equivalent experience
Capability to analyze, troubleshoot, and make decisions on a course of action
Ability to

collaborate

and foster

communication

internally
Ability to

cultivate

and maintain customer

relationships
Flexible

and

adaptable

mindset in problem-solving situations
Professional working level in

English
Knowledge of additional

language

is considered a major asset

Technical Expertise

Prior Technical Support or Customer Service experience preferred
Familiarity with Windows operating systems and their key components
Experience with configuration and troubleshooting of network equipment (switches, routers)
Knowledge of networking principles, protocols, and storage solutions
Familiarity with server virtualization and customer/server architecture

Even better if you have these assets

Video surveillance (CCTV, CCTV, IP cameras and encoders, arrays, DVRs, etc.)
License plate recognition
Access control (reader, UTL, wiring, etc.)
Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languages.
Knowledge of Microsoft SQL Server.

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

4.5/5

agreed in our 2022 Internal Engagement “ People of all ages, gender identity, races, sexual orientations, physical or mental ability, ethnicity, and perspective are valued here.”

To learn more about us: https://www.genetec.com/