Technical Support Engineer (Bilingual English/French)

Company : Verkada

Job Type : Full Time

London

Number of Applicants

000+

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Job Description - Technical Support Engineer (Bilingual English/French)

Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.

The Role

Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!

Responsibilities

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues

Provide best practice design, installation, and configuration expertise to enterprise customers

Communicate technical matters to customers both orally and in writing

Own customer issues from creation to resolution

Collaborate with Engineering and Product teams to test new products and identify bugs

Write technical knowledge base articles and whitepapers

Staying up to date on the latest products and industry technologies

Build tools and processes that will scale

Requirements

Bilingual in French and English, both verbally and in writing

Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity

1+ years professional or internship experience in a technical support engineering or IT role

Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems

Experience working with Linux, APIs, Python, or other coding languages is a plus

Ability to communicate complex technical matters both orally and in writing

Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment

Demonstrated problem-solving skills and attention to detail

Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

London Office Employee Benefits

Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:

Generous medical, vision, & dental insurance coverage

Fertility benefits

Fitness/wellness allowance

Monthly commuter benefits

Kitchen filled with drinks and snacks & daily food allowance when working from the office

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.

Original job Technical Support Engineer (Bilingual English/French) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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