Technical Support Engineer (CNC Programming)

Technical Support Engineer

Location: Luton
Salary: £36,000 + Car and other excellent benefits
Job Type: Full-Time | Permanent

Are you a technically minded engineer with excellent customer-facing skills? Do you enjoy demonstrating advanced manufacturing technology, delivering training, and helping customers get the very best from their equipment? If so, we have an exciting opportunity to join a market-leading engineering business.

As a Technical Support Engineer, you will play a key role in supporting customers, sales teams, and internal stakeholders by delivering technical demonstrations, training, and ongoing product support. This is a varied position that combines hands-on engineering, CNC programming, customer interaction, and technical problem-solving.

Key Responsibilities

Deliver professional machine and software demonstrations to prospective customers.
Program and operate CNC machinery to produce customer-specific demonstrations and showcase equipment capabilities.
Provide operator and programming training on a range of advanced manufacturing equipment.
Prepare and maintain demonstration machinery and showroom facilities to a high standard.
Deliver remote technical support, diagnosing and resolving customer operator and programming queries.
Accurately document customer issues and technical support activities.
Develop engaging demonstrations that highlight machine performance, productivity, and customer applications.
Carry out time studies and provide productivity and process improvement recommendations.
Support the sales team with technical expertise throughout the sales process.
Assist with tooling and application support where required.
Support internal training initiatives for colleagues and technical staff.

About You

Proven experience programming CNC machinery is essential.
Strong knowledge of CNC programming (offline and/or conversational programming experience is advantageous).
Experience working with advanced manufacturing or sheet metal processing equipment.
Strong understanding of machine operation, manufacturing processes, and production techniques.
Excellent communication and presentation skills with a customer-focused approach.
Comfortable delivering training to customers with varying levels of experience.
Ability to troubleshoot technical, operational, and programming issues both remotely and on-site.
Organised, proactive, and able to manage multiple priorities.
Full UK driving licence.

What's on Offer

Competitive salary.
Excellent company benefits package.
Ongoing technical training and professional development.
Opportunity to work with cutting-edge manufacturing technology.
A varied role combining technical support, CNC programming, customer engagement, and engineering expertise.
Clear opportunities for career progression within a well-established engineering business.If you're an experienced CNC Programmer looking to move into a more customer-focused technical role, or an established Technical Support Engineer seeking your next challenge, we'd love to hear from you. Apply today to find out more
Only candidates based in UK and eligible to work in UK are allowed