Technical Support Engineer (Entry Level / Graduate)

• Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

• A Bachelor’s degree in computer science or information technology (Or Equivalent)
• A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Experience with Microsoft operating systems.
• Working knowledge of SQL database technologies
• Knowledge of mobile solutions including Apple iOS
• Knowledge of TCP/IP networking concepts and troubleshooting methodologies
• An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc
• Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.

• Experience with ProgrammingScripting languages.
• Experience working with Supporting technologies (Citrix, VM Ware etc.)
• Experience with Python or PowerShell

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! 
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. 
• Own my career path with our internal development framework. Ask us more about this! 
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. 
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. 
• Enjoy flexible work hours that empower me to balance personal time with professional commitments. 
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. 

• Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. 
• Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. 
• Rewarding me with an annual performance-based bonus. 
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) 
• Matching my pension contribution (up to 6%) 
• Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. 
• Providing Group life cover, including life insurance, income protection, and critical illness protection. 
• Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed 
• Having multiple company wellness days each year to prioritize mental health and well-being. 
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.