Technical Support Engineer (windows and doors)

Technical Support Engineer (windows and doors) in Alfreton (DE55), DE55 2DT | Eurocell Group PLC Find a job Post a job Sign up Tired of searching? 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We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are currently recruiting for an additional Technical Support Engineer to deliver exceptional technical and customer Support across our windows and doors portfolio, acting as a key technical expert. This role provides guidance and practical solutions to both internal teams and external customers, supporting all aspects of product manufacture, installation, performance, maintenance, and remediation. Working closely with colleagues across Technical, Operations, Quality, Sales, and Customer Services functions, you will help identify, investigate, and resolve product and installation-related issues, ensuring the highest standards of quality, compliance, and customer satisfaction are maintained. WHAT OUR TECHNICAL SUPPORT ENGINEERS DO: Provide technical support and expert advice to fabricators, installers, end users, and internal stakeholders regarding the manufacture, installation, operation, and maintenance of Eurocell products Conduct customer site visits to investigate technical issues, product concerns, installation defects, and customer complaints, identifying root causes and recommending appropriate remedial actions Work collaboratively with customers and internal teams to resolve technical challenges efficiently and professionally Provide technical guidance and product knowledge training where required to customers and colleagues Maintain accurate records of inspections, investigations, remedial actions, and customer interactions WHAT WE NEED FROM OUR TECHNICAL SUPPORT ENGINEERS: Experience within the fenestration, windows, doors, glazing, or building products industry Strong technical understanding of window and door manufacturing, installation practices, and product performance Proven ability to diagnose technical issues, identify root causes, and implement effective solutions Excellent communication and stakeholder management skills with the ability to build strong relationships at all levels Strong report-writing, problem-solving, and analytical skills Customer-focused approach with a commitment to delivering high levels of service and quality Working knowledge of relevant industry standards, building regulations, and compliance requirements Full UK driving licence and willingness to travel regularly to customer and site locations, with the need for nights out as and when to suit the business WHAT WE OFFER OUR TECHNICAL SUPPORT ENGINEERS: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career Apply Eurocell Group PLC Other Manufacturing 62 Jobs The company is part of Company Profile In Short Industry Construction & Property Founded 1974 Location Alfreton Company size 1000+ Our nationwide network We also operate a nationwide network of more than 190 branches, supplying a complete range of PVC-U roofline, conservatory roof, window trim and door products, as well as all the fixings, sealants and tools required for every building plastics job. Branches are open to both trade and DIY customers. Most of the 4,000 product lines stocked in each depot are manufactured by Eurocell, giving us full control over our supply chain so we can deliver consistent service and quality benefits to our customers. About The Company Eurocell Plc are open for
business and proud to be supporting the building and construction industry.
Following the recent Government announcements, we want to reassure you that in
line with Government guidelines and as an essential retailer, our branches and
manufacturing sites will remain open.  As a “Covid Secure” business, we
have extremely stringent measures in place to protect our staff and our
customers. Our Story Eurocell PLC are a dynamic
Manufacturer, Distributor and Recycler of PVC-U profiles and a pioneer of
energy-efficient, sustainable design and practice. We were the first PVC-U
fenestration extrusion company to float on the main market of London Stock
Exchange (LSE), and there are two burgeoning main divisions in the company:
Eurocell Profiles and Eurocell Building Plastics. Eurocell Building Plastics is
the distribution arm of the company, and one of the fastest growing trade
counter operations in the UK today. We are extremely proud of our significant
growth trajectory, which continues with new branches exploding into action
nationwide. Operating from more than 200 branches nationwide, Our depots offer
more than 10,000 PVC-U roofline and ancillary building products and staffed
with experienced, well-trained, customer-centric employees. Any stock item can
be delivered free to any UK site within 24 hours. This division also owns the
premium-quality Deeplas brand of PVC-U roofline products. Our Unique Culture A stock market listed PLC and
2020 winner of Best Trade Counter and Best Recycler at the National
Fenestration Awards, Eurocell is the UKs number 1 for upvc products within the
building industry. We are successful, ambitious, expanding, and looking for great
team players to grow with us.​​​​​​​ COVID: Like most businesses, Eurocell have adapted our ways of working and environment
to ensure that you, our customers, our colleagues and families are safe.
  All COVID priority actions are in place; with the provision of face
masks, social distancing, hand sanitisers, screens, one-way systems, and
reduced crowding where appropriate. As guidelines change, we will remain
flexible and adaptable and continue to update our ways of working to maintain
all COVID protective measures. Similar Technical Support Engineer (Windows And Doors) Jobs Popular with Other Job Seekers Systems Technician Rullion Limited Leicester (LE1), LE1 Plus shift allowance 16 hours ago NEW Windows 11 Deployment Engineer (SC Cleared) Sanderson Recruitment Derby (DE1) £20 - £21 per hour + Via Umbrella (Inside IR35) 4 days ago Technical Support Engineer Precept Recruit Oakwood, Derby (DE21) £28,000 - £31,000 per annum 2 weeks ago Configuration & Hardware Technician Precept Recruit Oakwood, Derby (DE21), DE21 4SY £12.76 per hour 4 weeks ago Telephony Field Engineer Hays Derby (DE1), DE1 Up to £250.0 per day + £250 per day plus expenses 6 days ago Installation Engineer ClearCourse Nottingham (NG2), NG2 4GT 1 month ago Senior 2nd Line Support Analyst Oscar Associates (UK) Limited Leicester (LE1), LE1 Negotiable 2 weeks ago Field Service Engineer - Printers Hireful East Midland International Airport, Derby (DE74) £27,500 base salary + great benefits 2 weeks ago Field Kitchen Extract and Ductwork Engineer JLA Limited Doncaster (DN1), DN1 1SW Up to £34,000 Depending on experience 1 day ago Field Service Engineer Demob Job Ltd Nottingham (NG1) Negotiable DOE + Car + Bonus 1 week ago Technical Support Engineer (Windows And Doors) jobs Technical Support Engineer (Windows And Doors) jobs in Alfreton IT jobs IT jobs in Alfreton Support jobs Support jobs in Alfreton Jobs in Alfreton Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy