Technical Support Engineer-Sports & Enterprise

Job DescriptionJob Title: Support Engineer – Sports & Enterprise CustomersCompany: PersonarLocation: London, UK, Hybrid roleCompany OverviewPersonar is at the forefront of leveraging AI and machine learning technologies to revolutionize sports decision making using with our award-winning technology TrackSwift.We partner with elite sports teams around the world from Motor sports to Football organisations, providing cutting-edge solutions to enhance team performance, strategic decision-making, and fan engagement.Job Description:Position Overview:Personar is seeking a talented and proactive Support Engineer to join our team. As a Support Engineer, you will provide top-tier technical support to our sports team clients, ensuring seamless integration and optimal operation of our AI/ML solutions. You will collaborate closely with internal teams and clients to resolve issues, optimize system performance, and contribute to the continuous improvement of our products and services.Key Responsibilities:1. Technical Support:

- Diagnose, troubleshoot, and resolve technical problems to ensure minimal disruption to client operations.

- Provide efficient and effective technical support to sports teams, addressing issues related to their use of our AI/ML applications.

- Assist in the deployment, configuration, and maintenance of our systems.2. Client Interaction:

- Act as the primary point of contact for client technical inquiries and support requests.

- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.

- Conduct training sessions and workshops for clients to maximize the value of our AI/ML solutions.3. System Optimization:

- Monitor system performance and proactively identify areas for improvement.

- Collaborate with development teams to implement updates and enhancements based on client feedback and performance metrics.

- Ensure systems are scalable, reliable, and secure.4. Documentation and Reporting:

- Maintain detailed documentation of support activities, issues, and resolutions.

- Provide regular reports on system performance, client interactions, and support metrics.

- Contribute to the development of support guides, FAQs, and knowledge base articles.5. Collaboration:

- Work closely with AI/ML engineers, data scientists, and product development to understand product features and capabilities.

- Participate in cross-functional team meetings to discuss and address technical challenges.

- Contribute to the continuous improvement of support processes and best practices.Qualifications:- Proven experience in a technical support role, preferably in AI/ML or data analytics.- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and deployment tools.- Excellent problem-solving and analytical skills.- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.- Ability to work independently and as part of a team.- Willingness to travel occasionally to client sites.Preferred Qualifications:- Bachelor's degree in Computer Science, Engineering, or a related field.- Experience working with Enterprise companies, sports teams or in the sports industry.- Experience working with real-time audio and video technologies- Strong understanding of AI and machine learning concepts and technologies.Benefits:- Competitive salary and performance-based bonuses.- Opportunities for professional development and career advancement.- Flexible working hours and remote work options.- A vibrant and collaborative work environment.If you are passionate about AI, machine learning, and sports, and thrive in a fast-paced, client-focused environment, we would love to hear from you. Apply now to join the Personar team and help us shape the future of sports through technology.Click on the link, or you can also contact us at [email protected]