Technical Support - Flexicon

Technical Support - Flexicon

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Who we are looking for:

We are looking for an enthusiastic, proactive, and reliable individual to join our Technical team and support the continued growth of the Flexicon business. You will be required to support both internal teams external customers with technical support and application advice. You will play a key role in product development and customer specials with emphasis on innovation and automation.

What you’ll do:

• Provide technical support and application advice to our sales team and customers.


• Training & development of products and applications to our sales team and customers.


• Evaluation of viability of project opportunity including payback period, resource and capital requirements.


• Participation in the design, development & trialling of new products


• Involvement in attaining and maintaining standards/approvals for new and existing products.


• Involvement in product life cycle management, e.g. catalogue, datasheets in collaboration with Product Manager


• Introduction of new products and/or services, in collaboration with Product Manager


• Support the quality department with product investigations/validations


• Product data management in our ERP and product management systems. (BOMs/Routings etc)


• Occasional domestic travel to suppliers and/or Customer sites may be required from time to time, sometimes involving staying overnight – for which adequate notice will be given.

What you bring:

• Excellent communication skills, including verbal, written and presentation


• Experience providing technical support and application advice to internal and external customers

• Proven ability to develop, maintain and influence relationships with key stakeholders


• Understanding of ERP/MRP systems

• Experience providing training and development of products/ applications


• Experience in Project Management


• Customer-focused approach with a commitment to service excellence


• Strong analytical and problem-solving skills with the ability to make decisions


• Bachelor's degree or equivalent within Engineering, NVQ in Design, or a related field


• Desirable: Dealing with external test labs and approval bodies


• Desirable: Experience with flexible conduit for electrical applications


• 5+ years of experience in business development, sales, or related roles within OEM .


• Product and Industry knowledge with OEM’s essential.


• Commercial experience with proven ability to increase sales in key accounts and industrial markets


• Experience of working in industrial manufacturing is essential 

Hours of work:

Working 37 hours per week:

Monday - Thursday 8:30am - 4:30pm & Friday 8:30am - 4pm

Salary:

Depending on experience

Benefits:

• 25 days annual leave


• Festive shutdown at Christmas


• Companywide bonus scheme


• Service and recognition awards


• Training and development opportunities


• Company Pension


• Life Assurance 4x salary


• Discounted Gym Membership


• Enhanced family friendly policies


• Free annual flu vaccination vouchers


• Employee assistance programme including a 24/7 GP service.


• Cash health plan


• Free home cyber security training


• Cycle to work scheme.


• Free onsite parking

We are a Disability Confident Employer and are committed to ensuring a fair and inclusive recruitment process, if you do require any reasonable adjustments, please contact [email protected].

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward