technical Support Officer

We are looking for a technical support officer to join a busy Licensing Team in a local authority. You will give technical and office support that helps keep the public safe and the licensing service running smoothly. You'll check and process applications, keep accurate records, and pass complex or sensitive matters to the right officer.

Job type: Temporary, initially until 31st of Jan 2027
Location: TQ12 4X
Hours: Monday to Friday 09:00 to 17:00
Pay rate: £14.36/h PAYEResponsibilities

Check licence applications and documents to make sure they are complete, correct and meet the rules, and finish each case on time
Check that drivers and vehicles meet the requirements (for example, background and medical checks)
Answer everyday questions from applicants, licence holders, businesses and the public
Keep computer records up to date, write licences and standard letters or emails, and record fees correctly
Keep personal information safe and follow the rules on how long records are kept
Help tidy up data, turn paper records into digital ones, and move information to new systemsRequirements

Essential

GCSE (or equivalent) in English and Maths
Experience of checking applications, keeping accurate records and working to deadlines
Experience of using databases or case-management systems and writing clear letters and emails
Good written and spoken communication skills
Confident using Word, Excel and Outlook
Understanding of confidentiality and how to handle records and data properly
Able to work on your own within set limits and as part of a team
Quick to learn and positive about changeDesirable

NVQ in Business Administration (or equivalent)
Previous experience in licensing or a similar field
Knowledge of licensing laws (alcohol, entertainment, gambling, taxis and private hire, charity collections, street trading)
Experience of Licensing Uniform or a similar case-management system

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Only candidates based in UK and eligible to work in UK are allowed