Technical Support Officer

We are recruiting on behalf of our client for an experienced Technical Support Officer to support their Public Protection & Enforcement team during a period of increased demand.
Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email, and in person.
* Coordinate and process service requests, ensuring accurate record keeping.
* Provide technical and administrative support across licensing, enforcement, and regulatory services.
* Process licence applications, consultations, fees, and associated correspondence.
* Maintain accurate records using UNIFORM and other case management systems.
* Support responses to complaints and Freedom of Information requests.
* Produce reports and administrative updates to support service delivery.
Essential Requirements
* Previous experience in a Local Authority regulatory, licensing, environmental health, or enforcement support role.
* Exceptional knowledge and experience of UNIFORM databases.
* Strong administrative, organisational, and customer service skills.
* Excellent communication skills and attention to detail.
* Minimum 5 years' employment history.
Contract Details
* Position: Technical Support Officer
* Department: Public Protection & Enforcement
* Hours: 21.5 per week
* Pay Rate: £35.00 per hour
* Start Date: 9 November 2026
* Duration: 19 weeks
Only candidates based in UK and eligible to work in UK are allowed