Technical Support Officer (Building Control) – 2 Month Contract

Summary

Responsibilities

• Building Control Administration
  
  
  
  • Efficiently process Building Regulation applications.
    
  
  
  • Maintain accurate Building Control records and databases.
    
  
  
  • Assist Building Control Surveyors with administrative and technical tasks.
    
  
  
  • Process application documentation in line with procedures and legislation.
    
  
  
  • Ensure customer and application records are accurate and current.
    
  
  

• Customer Service & Enquiries
  
  
  
  • Serve as the first point of contact for Building Control enquiries.
    
  
  
  • Respond to customer enquiries professionally and efficiently.
    
  
  
  • Assess enquiries and take appropriate action.
    
  
  
  • Escalate complex issues to Building Control Surveyors or the Building Control Manager as needed.
    
  
  
  • Deliver a positive customer experience throughout the application process.
    
  
  

• Information Management
  
  
  
  • Maintain and update customer records and information systems.
    
  
  
  • Ensure compliance with Data Protection legislation.
    
  
  
  • Verify and validate information before processing.
    
  
  
  • Manage electronic and manual records accurately.
    
  
  

• Technical Support
  
  
  
  • Support Building Control Officers with application administration and case management.
    
  
  
  • Assist with obtaining and processing reports and technical information.
    
  
  
  • Provide background information to support Building Control decision-making.
    
  
  
  • Assist in preparing documentation and correspondence.
    
  
  

• Risk & Compliance
  
  
  
  • Identify potential risks and escalate issues appropriately.
    
  
  
  • Support service delivery in accordance with legislation, policy, and professional standards.
    
  
  
  • Maintain confidentiality at all times.
    
  
  
  • Assist in identifying potential fraud or irregularities.
    
  
  

• Service Improvement
  
  
  
  • Support continuous improvement of Building Control processes and procedures.
    
  
  
  • Identify more efficient ways of working.
    
  
  
  • Support knowledge sharing and best practices across the service.
    
  
  
  • Contribute to developing a customer-focused service.
    
  
  

• Team Support
  
  
  
  • Collaborate with Building Control Surveyors and colleagues across the Council.
    
  
  
  • Assist with workload management and service priorities.
    
  
  
  • Provide support for escalated service issues as required.
    
  
  
  • Contribute positively to team objectives and performance standards.
    
  
  

• Essential
  
  
  
  • Experience in Building Control, Planning, Local Authority, Construction, Property, or Technical Administration.
    
  
  
  • Good understanding of Building Control functions and associated legislation.
    
  
  
  • Strong administrative and customer service experience.
    
  
  
  • Experience processing applications, records, reports, or technical documentation.
    
  
  
  • Excellent attention to detail and accuracy.
    
  
  
  • Strong communication and customer service skills.
    
  
  
  • Ability to manage enquiries and identify when escalation is required.
    
  
  
  • Proven ability to follow procedures and workflows accurately.
    
  
  
  • Strong IT skills with the ability to learn new systems quickly.
    
  
  
  • Minimum of 5 GCSEs (or equivalent experience).
    
  
  

• Desirable
  
  
  
  • Previous Local Authority experience.
    
  
  
  • Experience supporting Building Control or Planning teams.
    
  
  
  • Knowledge of Building Regulations and associated legislation.
    
  
  
  • Experience responding to information requests and maintaining technical records.
    
  
  
  • Evidence of Continuous Professional Development (CPD).
    
  
  

About the Organisation

What's on Offer?

• £23.05 per hour (Umbrella)
  


• 2 Month Contract with Potential Extension
  


• Location: Maldon, Essex
  


• 37 Hours Per Week
  


• Hybrid Working – 2 Days Office-Based
  


• Bi-weekly Pay
  


• Opportunity to work within a respected Local Authority Building Control Team
  


• Varied role involving customer service, technical administration, and regulatory support
  


• Excellent opportunity for candidates with Building Control, Planning, Construction, Property, or Local Government experience