Technical Support Officer (Cemeteries) - 6 Month Contract

Summary

Key Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
  
  


• Keep detailed records of burials, grave plots, memorials, and related documentation.
  
  


• Address inquiries, complaints, and service requests with professionalism and sensitivity.
  
  


• Serve as a primary contact for cemetery and bereavement-related questions.
  
  


• Facilitate the efficient operation of cemetery services.
  
  


• Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
  
  


• Assist with financial administration and operational tasks.
  
  


• Support contractors, funeral directors, and service users.
  
  


• Identify and implement opportunities to enhance service processes and customer satisfaction.
  
  


• Participate in service improvement and cost-efficiency initiatives.
  
  


• Assist with seasonal projects, memorial events, and ceremonial activities as needed.
  
  

Essential

• Experience in the cemeteries industry.
  
  


• Background in administrative, coordination, or operational support roles.
  
  


• Proficiency in handling customer inquiries, service requests, or complaints.
  
  


• Expertise in maintaining accurate records and databases.
  
  


• Strong customer service and communication abilities.
  
  


• Capability to prioritize tasks in a dynamic operational setting.
  
  


• Understanding of data protection, confidentiality, and record management practices.
  
  


• Familiarity with health and safety standards relevant to service delivery.
  
  


• Excellent organizational and administrative skills.
  
  


• Ability to collaborate effectively with colleagues, contractors, and stakeholders.
  
  

Desirable

• Experience with Local Authorities.
  
  


• Knowledge of cemetery legislation and bereavement services.
  
  


• Familiarity with cemetery records and burial management systems.
  
  


• Experience in supporting operational service delivery teams.
  
  


• Involvement in service improvement initiatives.
  
  

What's on Offer?

• £19.24 per hour (Umbrella)
  
  


• 6 Month Contract
  
  


• 37 Hours Per Week
  
  


• Minimum 3 Days On Site
  
  


• Bi-Weekly Pay
  
  


• Opportunity to work within a specialized Cemeteries and Bereavement Service
  
  


• Diverse operational and administrative role
  
  


• Supportive Local Authority environment
  
  


• Potential for contract extension