Technical Support Officer - Rapid Progression

Technical Support Officer

Hackney

£21 per hour umbrella

The Role:

Day to day you will provide a variety of administrative support for the Resident Safety Team: managing diaries, drafting letters and responding to enquiries, monitoring compliance, writing reports, project support and uploading documentation to a compliance database.

We need someone with an excellent approach to customer service. Someone who can build solid working relationships with a variety of people. You will be liaising directly with residents and others, mostly over the phone but also working face to face. You will need a professional yet sensitive approach to prioritise a range of issues and a competing workload.

We will need you to develop and maintain high quality administrative and management information systems to support the work of the team, and ensure that all key project documentation is filed in accordance with council procedures.

You will work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different work streams within the team.

You will support the Resident Safety team in developing ongoing improvements to digital record keeping, migrating key documents to new systems as required, and contributing to the development of new procedures.

The Candidate:

• Ability to use IT systems to maintain up to date and accurate records.
• Detailed knowledge of ICT equipment, and have a good understanding on the use of various software packages including Microsoft Word, Outlook, Excel and general databases.
• GCSE Grade A-C (or equivalent) in English Language and Mathematics

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;