Technical Support Representative

Job Title: Technical Support Representative
Industry: Tech
Salary: £24,000 – 27,000
Location: Remote (Candidate must be UK based and able to travel to team meets every 6 weeks)

The Role
Take control of customer service queries via live chat, email, and phone and maintain excessive SLA and customer support standards
Manage consumer expectations, making sure they're continually updated on our progress.
Dig into purchaser records through writing SQL queries to find configuration or records sync issues.
Investigate malicious program reviews and summarise purchaser issues/comments to the engineering and product teams.
Manage and supply any metric and configuration alternate requests from customers.
Continuously construct out our help desk with resources to enable clients to self-solve common issues

Skills Needed:
Experience in a customer facing role, ideally a technical one
Excellent written & spoken English
A good understanding of JSON & SQL
Ability to manage several queries at once
Be warm, pleasant and consultative; you constantly discover solutions to problems
Level-headed and capable of control client needs on scale
Experience working in a growing B2B SaaS organisation. (Desirable)

Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.