Technical Support Senior Engineer, Chiller

Job title:                         Technical Support Senior Engineer, Chiller

Position:                         Full-time, Permanent

Functional area:            Technical

Reporting to:                  General manager 

Location:                        United Kingdom, Stockley Park, Uxbridge

Working Hours:             Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)

Job Summary:

Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge [*]; which is related to Comfort Chiller, cooperating MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager.

The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.

[*] Europe, CIS (Commonwealth of Independent States)

Main Duties Description:

• Technical support to distributors / end users / consultants

• Respond to technical inquiries by e-mail or phone without any delays


• Investigate the unit troubles/claims by analyzing operation data with utilizing service tool


• Visit the site for commissioning / trouble shooting for end users/distributors


• Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities


• Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data


• Submit reports for technical supports for site visits


• Support spare parts activities for the operation team to improve spare parts delivery


• Calculate performance and/or cost-saving benefits


• Organize maintenance scheme

• Collaborate with European manufacturers to provide solution to enhance the sales of MHI products

• Maintain the collaboration with European manufactures (Water Pump, FCU, etc)


• Research the Sales solution/Service solution for MHI products


• Share the knowledge among the business partners (System design, etc)

• Register subsidy schemes / certification programs

• Register products to national subsidy schemes, quality certification schemes and other country requirements


• Maintain subsidy schemes / certification programs


• Arrange and supporting random tests / factory audit accordingly as requested


• Research subsidy schemes / certification programs

• Prepare MHI technical supports documents (in English and in other European languages)

• Propose ideas to improve technical documents for distributors


• Create new service tools


• Support MTH design section/service section activity

• Promote MHI products

• Introduce of new products highlighting features and benefits.


• Create presentations for distributors / customers


• Organize seminars for distributors / customers.


• Help Marketing section to create new brochures / leaflets for the territories.

• Survey the market information for new products

• Benchmark competitors’ new products continuously and making comparisons.


• Survey relevant standards / regulations / directives in both EU and GB.


• Visit exhibitions to investigate new products / market information.


• Attend relevant seminars / meetings relating to heat pump industry associations.

Experience, Knowledge and Skills:

• Degree in Engineering or equivalent.

• Technical experience within Comfort Chiller, minimum 5 years

• Fundamental understanding of water system for cooling and heating

• Knowledge of heat pump and water systems


• Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps


• Knowledge of VRF system/chiller could be beneficial

·    Strong interpersonal and communications skills

• Fluent English, both oral and written


• Strong communication skills


• Strong problem-solving skills


• Multi-tasking


• Knowledge of other European language(s) could be beneficial

• Prioritising skills


• Understanding of customer requirements

• Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)

• Create and carry out presentations.


• Analyse operation data of the products.

• Business trips across Europe with a short notice will be required

• Status to travel Europe without visa is required.

You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.