Technical Support Specialist

Company : Confidential

Job Description - Technical Support Specialist

Technical Support Specialist – Heavy Plant
A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on a range of Heavy Plant machinery.

Role: Technical Support Specialist
Area: Cambridge or Midlands
Salary: £40,000 - £45,000 + benefits

What’s on Offer:

High rate pension contribution
25 days annual leave + Bank Holidays
Cycle to Work Scheme
Life Assurance
Financial/Physical/Mental Health Counselling and Coaching sessions
Free Will writing service
EAP, which includes 24/7 Doctor access
Healthshield
Family Friendly policies
Company events

The requirements of the Technical Support Specialist will be:

As Technical Support Specialist, you will be responsible for managing aftermarket product quality issues, overseeing technical applications for product lines and assisting in fault diagnosis activities
Maintain an efficient technical help desk
Compile evidence to drive quality improvements and service fixes
Contribute to new product introductions and analysis
Conduct site and customer visits for technical support

The ideal candidate for Technical Support Specialist will be:

Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
Experience in a similar technical role in the heavy plant industry
Technical engineering background and high levels of knowledge within the Construction Industry.
Excellent communicator at all levels
Have good computer literacy

Apply online or call for a confidential discussion /
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.

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Technical Support Specialist

Job Description - Technical Support Specialist

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