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Technical Support Specialist

icon building Company : Confidential
icon briefcase Job Type : Full Time
icon geo-alt Duxford, Cambridgeshire

Number of Applicants

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Job Description - Technical Support Specialist

Technical Support Specialist – Heavy Plant
A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on a range of Heavy Plant machinery.

Role: Technical Support Specialist
Area: Cambridge or Midlands
Salary: £40,000 - £45,000 + benefits

What’s on Offer:
  • High rate pension contribution
  • 25 days annual leave + Bank Holidays
  • Cycle to Work Scheme
  • Life Assurance
  • Financial/Physical/Mental Health Counselling and Coaching sessions
  • Free Will writing service
  • EAP, which includes 24/7 Doctor access
  • Healthshield
  • Family Friendly policies
  • Company events
The requirements of the Technical Support Specialist will be:
  • As Technical Support Specialist, you will be responsible for managing aftermarket product quality issues, overseeing technical applications for product lines and assisting in fault diagnosis activities
  • Maintain an efficient technical help desk
  • Compile evidence to drive quality improvements and service fixes
  • Contribute to new product introductions and analysis
  • Conduct site and customer visits for technical support
The ideal candidate for Technical Support Specialist will be:
  • Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
  • Experience in a similar technical role in the heavy plant industry
  • Technical engineering background and high levels of knowledge within the Construction Industry.
  • Excellent communicator at all levels
  • Have good computer literacy

Apply online or call for a confidential discussion /
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
Original job Technical Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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