Technical Support Specialist

Title: Field Based Master Technician - Technical Support Specialist

Location: London - Chiswick Park (Office Based)

MONDAY TO FRIDAY ONLY

Salary: Up to £60k basic + 15% bonus

Benefits:

• Tax efficient company car
  
• 7% Pension Contribution
  
• Hybrid Working
  

We are recruiting a Technical Support Specialist on behalf of a fast‑growing international automotive manufacturer in the UK.

This role is ideal for an experienced automotive technical professional who enjoys problem‑solving, dealer support and working with new vehicle technologies in a growing brand environment.

Key Responsibilities

• Manage and resolve complex technical cases via the manufacturer’s technical support system
  
• Provide on‑site technical assistance to the UK dealer network
  
• Prioritise and manage multiple open cases simultaneously
  
• Escalate unresolved issues to engineering teams and drive timely resolutions
  
• Support Quality, Customer Experience and Warranty teams on technical matters
  
• Review technical documentation from HQ and ensure UK market applicability
  
• Create and deliver technical training, presentations and dealer seminars
  
• Develop and update technical bulletins, troubleshooting guides and training materials
  

About You

• Minimum 5 years’ experience in automotive technical support or diagnostics
  
• Technical or engineering qualification (Master Technician or equivalent experience considered)
  
• Strong fault‑finding and diagnostics capability
  
• Confident using diagnostic tools and engineering logging systems
  
• Experience with hybrid and EV systems highly desirable
  
• Able to interpret electrical diagrams and engineering drawings
  
• Customer‑focused, organised and able to influence at all levels
  
• Willing to travel UK‑wide, including overnight stays
  
• Full UK driving licence
  

Why Apply?

• Join a growing automotive brand at an exciting stage of its UK expansion
  
• Work with modern vehicle platforms and new technologies
  
• Long‑term development and career progression potential