Technical Support Specialist

Job: Office Based Master Technician

Location: Millbrook, Bedford - MK45

Salary: Up to £60,000 basic + 15% bonus potential

Hours: Monday to Friday

We are working with a fast-growing automotive organisation entering and expanding within the UK market, and we are looking to appoint a Technical EV Support Specialist to support vehicle operations.

This is a fantastic opportunity for a technically strong automotive professional with EV experience to take ownership of vehicle quality, diagnostics, and on-site technical support within a high-volume logistics environment.

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The Role

As Technical EV Support Specialist, you will take full responsibility for ensuring all vehicles processed through port terminals meet required quality and compliance standards. You will play a critical role in maintaining operational efficiency, supporting suppliers, and resolving technical challenges on-site.

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Key Responsibilities

• Oversee EV high-voltage safety checks, battery condition monitoring, and controlled charging processes
  
• Provide hands-on technical support, including diagnostics and complex fault resolution on-site
  
• Deliver technical guidance and coaching to 3rd party workshop and inspection teams
  
• Take ownership of urgent vehicle quality issues, ensuring minimal disruption to operations and delivery schedules
  
• Monitor and manage vehicle rework, repair progress, and defect rectification to meet turnaround targets
  
• Maintain accurate quality records and warranty submissions via internal systems
  
• Produce regular performance and fault analysis reports, identifying trends and recommending improvements
  
• Ensure supplier compliance with processes, standards, and reporting requirements
  

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About You

• Fully qualified automotive technician with strong hands-on diagnostic experience
  
• Proven experience working with EVs and high-voltage systems (certification essential)
  
• Background in OEM, dealership, aftersales, or port operations highly desirable
  
• Confident using automotive diagnostic tools, OEM systems, and workshop equipment
  
• Strong Excel skills for tracking, reporting, and analysis
  
• Able to work independently in a fast-paced, operational environment
  
• Effective communicator, capable of managing supplier relationships and performance
  
• Highly organised with strong attention to detail and data accuracy
  

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What’s on Offer

• Basic salary up to £60,000
  
• 15% annual bonus potential
  
• Opportunity to join a rapidly expanding automotive business
  
• Key role with high visibility and impact on UK operations
  
• Tax-efficient company car (employee contribution of £175 per month)
  
• Option to add up to 3 vehicles on the company car scheme for family and friends
  
• Pension scheme: Employee contributes 5%, employer contributes 7%
  
• Life insurance
  
• Critical illness insurance
  
• Hybrid working model
  
• Excellent long-term career development opportunities