Technical Support Team Champion

We are seeking a dynamic and engaging individual to join our client as a Tech Support Team Champion, providing support to the Team Leader and wider team of 4. As the Team Champion, you will be responsible for overseeing the department's daily operations, ensuring efficient resolution of customer cases, and swift processing of orders. You will provide leadership, maintain operational standards, and act as the key point for troubleshooting and decision-making.

• Monday - Friday working hours (9am-5pm)
• £28,000 basic salary
• 20 days holiday, plus bank holidays (increasing with length of service)
• BUPA Employee Assistance Programme
• A small, friendly & supportive team to work alongside
• Onsite parking

• Manage the overall workflow and priorities of the team.
• Monitor team performance and provide coaching or support as needed.
• Ensure adherence to company standards, policies, and service-level agreements.
• Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer cases.
• Manage and track orders through the entire provisioning lifecycle, ensuring deadlines are met.
• Develop project timelines and ensure milestones are achieved.
• Arrange and conduct onboarding meetings with customers to understand their requirements and expectations.
• Liaise with suppliers to place and monitor equipment orders and service activations.
• Identify opportunities to streamline provisioning processes and implement best practices.

• Strong leadership skills
• Exceptional communication skills
• Customer-focused mindset
• Solid understanding of Telephony VoIP and Broadband technologies
• Proactive problem-solving skills
• Attention to detail
• Full Manual Driving Licence Holder (held for min 2 years)

If you are passionate about providing top-notch technical support, are comfortable supporting and organising a small team and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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