EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model
• ITIL Foundation Certificate
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification
• 2+ years continuous experience in at Network Routing and Switching and at least one of the following specific fields:
Satellite Radio Communication Systems
Terrestrial Radio Communication Systems
Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)
Desirable Qualifications/Experience:
• Harris Radio 117F and/or 117G experience/knowledge
• GGR Cornet Matrix systems experience/knowledge
• VTC & AV systems experience/knowledge
• SEMARCOMM+ / SEMARCIS experience/knowledge
• INMARSAT based systems experience/knowledge
• IPTV / Digital signage experience/knowledge
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency
DUTIES/ROLE:
• Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom
• Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities
• Maintain and perform asset management audits relevant to systems assigned
• Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed
• Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems
• Manage the maintenance and support of Cornet matrix switches
• Assist with planning and supporting/implementing assigned project work packages
• Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required
• Install operate, and maintain assigned Information and Communications Technology Platforms
• Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans
• Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required
• Respond to, and implement solutions for, ITSM tickets relevant to the area of work
• Perform maintenance of assigned systems/services
• Stay abreast of technological developments relevant to the area of work
• Take the initiative to investigate and resolve technical issues in a systematic approach
• Advise his/her superiors and recommend technical solutions
• Work on own initiative with limited supervision
• Deputize for higher-grade staff, when required
• Perform other duties as may be required
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