Technology Manager

Technology Manager
Gen+
Salary: Up to £45,000 DOE
Location: Hybrid – Eurocentral/Motherwell & Homeworking

Gen+ is an innovative start-up charity funded by the Peter Vardy Foundation, delivering a ground-breaking leadership and meta-skills programme to young people in schools - beginning with Scotland. We are a small, dynamic team passionate about making a difference in the lives of young people.

Join Gen+ as our

Technology

Manager and drive technological excellence in our learning platform. In this varied and hands-on role, you’ll have a ‘can do’ attitude, strong technical skills and a great customer service approach. You will have a good understanding of platform operations, integrations and surrounding technology (preferably Learning Management Systems), knowledge around cloud hosting and be able to use SQL to create custom reports.

What you will be doing

LMS/Platform Administration and Operations
Build/Author new courses as require by the Gen+ Edu team (Open Edx ‘Studio’ Authoring tool)
Build and configure programs on LMS (Include Programme structures, Digital Badges, School relationships, Meta-Skills Tracker)
Configure and monitor school sync systems (Includes Glow/RM and Xporter sync systems)
Maintain/Develop the platform staging site for testing, demos, etc.
Bug Management – Collate information, document, test and raise bugs with the development partner using Jira
Maintain progress Reports for the education team – utilising PowerBI
Build light SQL queries for custom reports, debugging or administration
Ensure documentation of the above is maintained and kept up to date.
Annual GDPR administration (purging user accounts and personal data)
Ensure platform meets key accessibility guidelines from the WCAG

Support
Provide support and advice to schools and teachers re access, synchronisation and technology issues,
Lead the school onboarding process,
Respond to support requests within the agreed SLAs
(Occasionally) Visit schools to fact find, troubleshoot and gather information about technology issues, feedback to Gen+ and technology partner
Liaise with school partners (RMUnify, Local Authority IT admins) to resolve school issues
Conduct technical investigations using available tools (logging, web
Provide support and knowledge to Gen+ Edu team around Educational technology, LMS/Platform functionality, accessibility and general technology
Prepare reports for CEO, COO and wider Gen+ team

IT and Security management
Maintain the platform DPIA/Risk Assessment process – feeding into the Risk Register
DNS record and certificate management relating to platform
Manage GitHub repositories – access is controlled, backups of code taken, license is appropriate
Monitor and administer Web Application Firewall, submit issues to supplier when required
Monitor and act upon the platform vulnerability system
Monitor and verify platform backups
Manage and act upon the annual penetration testing exercise
Maintain Cyber Essentials accreditation for organisation
Maintain and update the key security policies

Supplier and Contract Management
Manage technology partner to ensure value for money, service levels are appropriate, and issues are resolved in a timely manner
Cloud platform (AWS) – monitor platform for performance, value for money and identities are secured
3rd party tool administration/management (TypeForm, YouTube, Slack, Google Console)
Licensing management (Asana, Miro, Slack, Google)

Skills Required
Open Edx / Edx (or another LMS) administration
SQL(MySQL) administration
Scripting/querying– SQL, API (querying, not development), JSON (understanding)
Experience utilising a public cloud (AWS preferred)
Education technology including as Articulate and SCORM
Understanding of Web development technologies and troubleshooting (HTML, CSS, React, Django, F12 developer tools)
Web Application security (WAF, Vulnerability management, certificate management, encryption)
General IT/Technology skills – DNS, IP/Networking
Communication and Relationship building skills (liaising with schools)
Services attitude with regards to support
problem solving skills
attention to detail (configuring courses, making changes to platform)
Agility and ‘can do’ approach

What you will get - the GEN+ difference!

30 days holiday rising with length of service
Employee discounts & lease cars options through the PV Cares scheme
Generous Colleague Referral Scheme
Uniform provided
Pension & Life Assurance
Enhanced maternity & paternity leave
Access to the PV Wellbeing Centre – MOT & In house counselling services
Colleague events – Family Fun Day, Annual ball, Christmas party - yes we like to have fun!

If you would love to be part of our Peter Vardy/GEN+ family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.

Peter Vardy/GEN+ is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.