Technology Process Improvement Analyst

£43,001 - £47,779 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance.Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Technology Process Improvement Analyst to join their Technology team on a permanent basis.

Job Purpose:

The Process Improvement Analyst will drive operational excellence internally. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. You will work closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of all housing operations.

Principal duties and responsibilities:

• Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support.
• Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement.
• Gather and document business requirements from stakeholders and operational teams.
• Recommend and design process enhancements that streamline operations, reduce costs, and improve service quality.
• Support the implementation of Lean or Six Sigma methodologies to eliminate waste and drive continuous improvement.
• Ensure changes align with regulatory standards (such as the Housing Act, Rent Standard, Decent Homes Standard, etc.).
• Collaborate with internal teams (Housing Officers, Property Managers, ICT, Finance, etc.) to ensure a thorough understanding of their challenges and operational goals.
• Analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes.
• Develop KPIs and dashboards to monitor the impact of business process changes.
• Assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget.
• Work closely with ICT to integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions).

In order to apply, you must have the following skills and experience:

• Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience.
• Proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment.
• Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques.
• Knowledge of UK social housing regulations, policies, and standards - desirable.
• Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements.
• Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them.
• Ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation.
• Committed to improving the customer experience for tenants and housing service users.
• Meticulous in documenting processes, preparing reports, and analysing data.
• Able to communicate technical information to non- technical users.
• The ability to deliver training material to system users.

If you have the relevant experience and would liek to apply, please submit your CV.

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