Telecoms Engineer

We’re Hiring – Telecoms Engineer

Salary – £24,000 - £27,000 (DOE)

Location – Shoreham, Manchester, Exeter or Fully Remote

Start Date – 1st December

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our team as a Telecoms Engineer, delivering remote and onsite support for a wide range of customers - from SMEs to enterprise clients. You’ll be hands-on with installations, troubleshooting, and configuring telecoms solutions across various sectors. We’re looking for someone confident in remotely setting up Horizon and LG handsets, with a passion for smart, efficient tech support.

Key Responsibilities:

• Either remotely or onsite, undertake maintenance work on customers ICT services updating case management and field services tools with work undertaken and completed.
• Either remotely or onsite, provide installation and configuration services for a wide range of ICT solutions.
• Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer’s Telephony services. 
• Liaise with the project management teams, 3rd Line Engineers and Service Desk Engineers on a regular basis.
• Play a key role in delivering multi technology projects (multi site, multi program, non-templated builds).

Skills & Experience:

• Prior experience in an IT or Telecom Support or Delivery role.
• Project Management experience – able to manage a project from end to end and lead on technical resolutions.
• Excellent troubleshooting skills. 
• Experience in voice technologies such as SIP, VOIP, ISDN or vendors including Gamma Horizon, LG IPECS or Mitel.
• Some experience in networking equipment including firewalls, routers, switches, and wireless technology.
• Ability to be flexible as you may be required to adjust working hours or stayover on some larger project work.   
• For field roles, you must have a full valid UK driving license.

Nice to have:

• Worked in an IT or Telecom Managed Service environment previously. 
• Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).

We’re looking for someone to join the team on 1st December.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!