Telephone Business Development Manager | S2 | SFI | Glasgow & Manchester | Internal Mobility

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander for Intermediaries are looking for 2 Telephone Business Development Managers, one based in Glasgow and one based in Manchester. 12 Month – FTC’s

At Santander, our success in the intermediary market is built on excellent relationships, commercial expertise and an unwavering commitment to helping brokers deliver great customer outcomes. As a key member of our Mortgage Sales team, you'll be responsible for developing and strengthening relationships with our intermediary partners, acting as a trusted business adviser to IFAs and mortgage brokers.

Using your commercial awareness and relationship management skills, you'll help brokers understand the value of Santander's mortgage proposition, identify opportunities to grow business and support them in placing more mortgage applications with us. Through proactive engagement, strategic conversations and a deep understanding of broker and customer needs, you'll play an important role in driving growth, increasing market share and delivering against our regional sales ambitions.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Building, developing and growing profitable relationships with Santander's intermediary partners, working closely with IFAs, mortgage brokers and field-based Business Development Managers.
• Taking ownership of a portfolio of intermediary relationships, identifying opportunities to increase broker engagement, grow business volumes and enhance partner loyalty.
• Proactively contacting brokers to promote Santander's mortgage proposition, uncover opportunities and influence future business pipelines.
• Using market insight, broker intelligence and performance data to create targeted engagement plans that maximise business opportunities.
• Educating intermediaries on our products, proposition, risk policy and application processes, helping them place quality business with confidence.
• Collaborating closely with Business Development Managers to deliver regional sales objectives, increase market share and drive sustainable business growth.
• Supporting both new business acquisition and customer retention activity, ensuring Santander remains a lender of choice within the intermediary market.
• Adding value in every broker interaction, positioning yourself as a trusted partner who understands their business and helps them achieve their goals.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in a sales, business development or relationship management role within an inbound and outbound contact environment. (Required)
• A track record of building great customer relationships and influencing positive commercial outcomes. (Required)
• Excellent communication and telephone skills, with the confidence to engage, persuade and build credibility with stakeholders at all levels. (Required)
• A proactive and results-focused mindset, with the ability to identify opportunities and convert them into business outcomes. (Required)
• Excellent organisational skills and the ability to prioritise activity to maximise performance. (Required)
• Experience within mortgages, lending, banking or financial services. (Preferred)
• Telephone-based sales, account management or business development experience. (Preferred)
• Experience managing broker, adviser or intermediary relationships. (Preferred)
• Great commercial awareness and an understanding of how to use MI and data to identify trends, opportunities and areas for growth. (Preferred)
• A positive, resilient and self-motivated approach, with a passion for delivering excellent customer and broker experiences. (Preferred)
• Excellent presentation, influencing and relationship-building skills. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£30,747.00 - £46,121.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s). 

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.  Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role.  If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE). 

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility -  Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Lynn Hampon (if interested in the Glasgow vacancy) - [email protected]

Please contact: Rachael Lees (if interested in the Manchester vacancy)-
[email protected]

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