Telephone Collections Agent

Do you have experience jelping customers on the phone? Do you like to ensure you're delivering excellent customer service?

Benefits

• Welcoming working environment
• Casual smart dress code
• Company pension
• Colleague discount scheme
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Death in service benefit
• Hybrid working (subject to reaching required standards)

Duties

• Monday - Friday 8am-8pm shift patterns (37.5 hours a week only)
• £23,810 basic salary but bonus which can easily boost you to £30k per year
• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment - achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around