Telephony Architect

Telephony Architect in Manchester (M1) | Fyre Global Limited My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. 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A fast-growing UK cloud telephony provider is deploying new phone systems and AI call agents for clients faster than their team can keep up, and they need people who’ve done this before: configuring and optimising real customer platforms, not just supporting them. Contract length is expected to be up to 6 months, with an ASAP start. They are looking for 2-3 contractors. Hours are Monday to Friday, 1pm-10pm UK time, to cover the North American shift. Office attendance is 3 days a week preferred, but they will consider remote for the right person. What you’ll be doing Logging onto client telephony platforms, reviewing how they’re set up against the pain points that made them sign up (missed calls, no voicemail, no failover), and recommending what to change Running solution proposal calls with clients and an implementation manager, explaining the options in plain English to anyone from a local garage owner to an IT lead Configuring, testing and deploying the agreed changes yourself, end to end, with no handover to a separate install team Building and deploying AI call agents on ElevenLabs, starting with out-of-hours routing and moving into in-hours call handling Getting up to speed quickly alongside an established team of architects, with the same training as permanent staff What matters Hands-on experience optimising cloud telephony platforms, not just resolving support tickets. Ideally 3-4 of the main ones (8x8, Five9, RingCentral, Gamma, NetSapiens, GoTo) Alternatively, deep experience on one or two platforms plus 6-12 months building and rolling out AI call agents A consultative approach and the ability to explain call groups, queues and auto-attendants to non-technical clients Comfortable working the 1pm-10pm shift. This is non-negotiable Confident owning a client’s implementation from review through to go-live Available at short notice, as the client needs people as soon as possible If you’ve spent years inside these platforms and want to take on a role where you configure and deploy, rather than just support, this should be of interest. Apply Fyre Global Limited HR Services, Recruitment & Selection 4 Jobs Similar Telephony Architect Jobs Popular with Other Job Seekers Technical Architect Connected IT Manchester (M1) Up to £80,000 per annum Pension, healthcare 1 week ago Principal Architect - Data Centres AECOM Manchester, Greater Manchester 6 days ago Solutions Engineer Cisco Manchester, Greater Manchester 4 days ago Enterprise Architect Hackajob Ltd Spring Gardens, Manchester (M2) Competitive 5 days ago Senior Technical Architect DWP Digital Manchester (M2), M2 3AA £57946 - £81267 per annum + 28.97% employer pension 1 week ago Technical Lead – Microsoft Copilot & Power Platform Lynx Recruitment Limited Manchester (M2) Up to £80,000 per annum 5 days ago Network Security Engineer Oscar Associates (UK) Limited Manchester (M1), M1 £400 - £450 per day 6 days ago Technical Lead Anson Mccade Manchester (M2) Up to £90,000 per annum 4 days ago Lead Solutions / Migration Architect TXP Telford (TF1), TF1 £0.00 - £775 per day 6 days ago Lead DevOps Engineer DWP Digital City Centre, Manchester (M2), M2 3LR £75026 - £92522 per annum 1 week ago Telephony Architect jobs Telephony Architect jobs in Manchester IT jobs IT jobs in Manchester Infrastructure jobs Infrastructure jobs in Manchester Jobs in Manchester Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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