Telesales Account Manager

Role - Telesales Account Manager

Location - Bradford or Leeds Office / Hybrid

Salary - Competitive Base Salary + Attractive Comms Structure + Career Development

Contract Type - Permanent

We are looking for a highly motivated and results-driven Telesales Account Manager to join our dynamic sales team. The successful candidate will be responsible for managing and growing a portfolio of clients through proactive telesales activities. This role involves both maintaining existing relationships and developing new business opportunities to achieve sales targets and contribute to the company's growth.

Key Responsibilities

Account Management

• Develop and maintain strong relationships with existing clients.
• Identify client needs and provide appropriate IT solutions and services.
• Regularly review client accounts to ensure high levels of customer satisfaction and retention.

Sales Activities

• Proactively contact potential and existing clients via phone, email, and other communication channels.
• Conduct thorough research to identify new business opportunities.
• Present and demonstrate CCS Media’s product and service offerings to clients.
• Negotiate contracts and close sales to achieve individual and team targets.

Customer Service

• Provide exceptional customer service and support to clients.
• Handle client inquiries, issues, and complaints in a timely and professional manner.

Reporting and Analysis

• Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system.
• Prepare regular sales reports and forecasts for management.
• Analyse sales data to identify trends and opportunities for improvement.

Collaboration

• Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience.
• Participate in team meetings, training sessions, and sales events as required.

Key Skills & Experience

• Experience in a telesales or sales role (any sector / industry)
• Excellent communication and interpersonal skills
• Ability to build and maintain long-term relationships with clients
• Good organizational and time management skills
• Proficiency in using CRM software and Microsoft Office Suite
• Self-motivated, proactive, and results-oriented
• Ability to work independently and as part of a team
• Resilience and ability to handle rejection and overcome obstacles

Benefits

• Pension scheme
• Life insurance
• Access to private GP consultations for you and your family.
• An extra day’s holiday on top of your usual entitlement on your birthday.

About CCS Media

CCS Media is a leading provider of IT solutions and services, dedicated to helping organisations achieve their business objectives through innovative technology solutions. With a strong commitment to customer satisfaction, CCS Media has established itself as a trusted partner for businesses seeking to optimise their IT infrastructure and drive digital transformation.

If you're interested in this role please apply to find out more...! Or contact claire.walker@ccsmedia [email protected]