Telesales Account Manager - (Bury St Edmund OR Dunbar based)

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

As a Telesales Account Manager, you will support sales growth by managing and developing relationships with an allocated customer base while generating high-quality leads for the wider Greene King Sales Teams. You’ll spend your day speaking with customers and prospects over the phone, encouraging repeat business, promoting our product range, and delivering great customer service.

This role can be based at either Abbot House (Bury St Edmunds) or the Belhaven (Dunbar) office.

As Telesales Account Manager, you will…

• Manage and grow an existing customer base of around 200 accounts, encouraging repeat business and long-term relationships.
• Increase product range penetration by confidently recommending suitable Greene King products and services.
• Generate and qualify leads from an allocated prospect base, ensuring timely handover to Greene King Sales Teams.
• Deliver a high standard of customer service by resolving queries efficiently and maintaining regular customer contact.
• Meet agreed KPIs including call volumes, contact rates, call quality, sales targets and lead generation targets.

What you’ll bring…

• Previous experience in telesales, telemarketing or a customer-focused role.
• Strong verbal and written communication skills with the confidence to influence and handle objections.
• A customer-first mindset with the ability to build rapport and understand customer needs.
• Resilience, self-motivation and a positive attitude in a fast-paced, target-driven environment.
• Good listening skills and the ability to organise your workload effectively.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…