Telesales Advisor

Manchester – Tyco Park | 🕒 Full-Time

Job Overview

As a New Business Advisor in our Inside Sales team, you will play a crucial role in maximising sales opportunities of our market-leading security systems to New residential customers. This position requires a proactive, consultative approach with potential customers about their home security needs, protecting their homes, loved ones and valuables.
 

What We Offer

• Competitive Salary & Commission: Attractive remuneration package with performance-based incentives.
• Paid Holidays and Sick Pay: Comprehensive leave policies.
• Comprehensive Benefits Package: Including a pension plan with up to 7% matched contributions, life assurance, employee assistance programs, referral schemes, employee discounts with high street brands, cycle-to-work schemes, and discounts on Johnson Controls security products.
• Extensive Training Opportunities: Access to extensive product training and cross-training resources to enhance your skills.
• Collaborative Team Environment: Work in a supportive and encouraging team atmosphere.
• Career Development: Opportunities for advancement through various career ladders, including Customer Service pathways.
• Access to Business Resource Groups: Engage with diverse groups within the company.
• Training on Company Values: Get acquainted with our core values to align your work with our mission.
• IT Equipment Provided: All necessary tools and technology to perform your duties effectively.
   

Key Responsibilities

• Sales Consultation: Engage with domestic customers via phone to understand their home security needs and provide tailored recommendations.
• Promote Brand Awareness: Advocate for our brand to all customers and prospective customers to enhance market presence.
• Product Knowledge: Provide accurate information regarding our products, policies, and procedures to customers.
• Lead Processing: Undertake all administrative tasks associated with processing leads and opportunities using Salesforce.
• Relationship Building: Develop and maintain strong relationships with both internal teams and external partners to facilitate a seamless customer experience.
• Performance Targets: Work towards achieving predefined performance targets and Key Performance Indicators (KPIs) set by the management.
   

Qualifications and Skills
 

Essential Skills:

• Computer Literacy: Proficient in using Outlook, Word, Excel, and internal systems (training will be provided).
• Customer Service Skills: Exceptional ability to deliver a customer-first experience.
• Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively.
• Teamwork: Ability to collaborate within a team while managing individual workload effectively.
• Target Orientation: Capable of working to targets and meeting KPIs set by the organization.
   

Desirable Experience:

• New Business Telesales experience is required with a proven track record, thorough product and system training will be provided.

If you possess the skills and attributes outlined above and are excited about the opportunity to grow with us, we encourage you to apply. We look forward to hearing from you!

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