Telesales - Builders Merchant

Company : Confidential

Job Type : Full Time

Kingston Upon Thames, Surrey

Number of Applicants

000+

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Job Description - Telesales - Builders Merchant

Our client is a well-established and respected builders' merchant, providing high-quality building materials and supplies to trade professionals and DIY customers. With a commitment to excellent customer service and product expertise, they pride themselves on delivering the best solutions for their customers' needs.

Role Overview

We are looking for a dynamic and motivated sales person to be the first point of contact for customers.
This role is crucial in ensuring excellent customer service and driving sales growth by building strong relationships with trade and retail customers.
You will be responsible for handling customer enquiries, processing orders, and proactively identifying sales opportunities.

Key Responsibilities:

Develop and maintain relationships with customers, ensuring their needs are met efficiently.
Proactively seek new business opportunities and follow up on leads.
Answer trade counter and telephone sales enquiries.
Provide expert advice on building materials, products, and services.
Process customer orders via phone, email, and in person.
Prepare and provide customer quotations, ensuring competitive pricing.
Collaborate with other departments, such as the warehouse and transport teams, to ensure smooth order fulfilment.
Keep up to date with product knowledge and industry trends.
Achieve and exceed sales targets and KPIs.
Handle customer queries and resolve any issues in a professional manner.

Skills & Experience Required

Previous experience in a sales role within a builders' merchant
Strong communication and negotiation skills.
Excellent customer service skills with a proactive approach to sales.
Ability to work in a fast-paced environment and manage multiple tasks.
A good understanding of building materials and their applications.
A positive, team-oriented attitude with a willingness to learn.

What’s on offer:

Salary up to £38,000
Opportunities for career development and training.
Company pension scheme.
Employee discounts on products.
Supportive and friendly working environment.

If you are a driven and customer-focused individual with a passion for sales, we would love to hear from you!

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Telesales - Builders Merchant

Job Description - Telesales - Builders Merchant

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