Telesales Executive

Telesales Executive

Location: Avonmouth, Bristol
Salary: £27,279 per annum
Hours: 37.5 hours per week, Monday–Friday

 

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role

To generate revenue through effective outbound and inbound sales activity, focusing on lower‑value commercial services such as one‑off collections, small recurring contracts, and ad‑hoc customer requests. The Telesales Executive provides high‑quality customer service, converts enquiries into sales, and supports the wider Commercial Team by delivering consistent, efficient, and customer‑focused sales performance.

Key Responsibilities

• Make high‑volume outbound sales calls to generate new low‑value business opportunities and convert leads into paying customers. 
• Handle inbound customer calls and online enquiries, providing accurate information and converting requests into confirmed sales. 
• Build a steady pipeline of smaller opportunities, ensuring disciplined follow-up and strong conversion rates. 
• Deliver high-quality customer service, ensuring each customer receives clear pricing, accurate information, and a smooth sales experience. 
• Maintain accurate and timely records in the CRM system, including call notes, lead status, and conversion outcomes. 
• Identify opportunities for upselling or cross‑selling additional services where appropriate. 

What We’re Looking For

• Confident communicator with excellent telephone manner and customer service skills. 
• Strong sales instincts with the ability to influence and convert customers quickly. 
• Ability to manage high call volumes while maintaining quality and professionalism. 
• Clear verbal communication, active listening skills, good organisational and time‑management skills.
• Understanding of basic sales processes, lead handling, and pipeline progression. 
• Knowledge of pricing principles for small service contracts. 
• Familiarity with CRM systems and telephone‑based sales tools. 
• Understanding of customer needs in small commercial or local business settings.
• Experience in a telesales, call centre, or customer service environment.
• Experience working in a fast‑paced, target-driven environment.

Our Benefits

• 25 days annual leave + 8 bank holidays
• 5% employer pension contribution
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• £200 employee referral bonus
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards

Everyone Belongs

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.

How to Apply

Apply as soon as possible and before 23:59 on the closing date. We may close the vacancy early if we receive a high volume of applications. If you haven’t heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Contact:
Talent Acquisition Team

Email: [email protected]
Phone: 0117 440 6676