Telesales - Outbound

Adaptable Recruitment is excited to offer an excellent opportunity for an Outbound Telesales professional to join a global leading company based in the Liverpool area. You'll become part of a dynamic team in a fast-paced, thriving sales environment

Salary: up to £30,000 depending on experience
Working hours: 8.30 - 5.30 fully office based - over time available
Holidays: 25 days holiday plus bank
Benefits: Performance Related Bonus

Main Purpose of the Role:

To generate sales and repeat business to help the company grow by bringing in customers and developing business.

Main Duties and Responsibilities:

• Contact potential and current customers over the phone to promote and sell products/services
• Follow up with customers who have expressed interest in company's products/services
• Answer questions about products and/or the company
• Understand customer requirements
• Assist with orders.
• Provide excellent customer service to all customers
• Update and maintain customer information in the company's database
• Keep records of calls and sales and note useful information
• Responsible and accountable for your sales performance
• Go the "extra mile" to meet sales quota and facilitate future sales
• Meet and exceed sales targets consistently

The Ideal Candidate:

• Proven experience as telesales representative or other sales/customer service role
• Sales orientated team player with a strong confident phone manner
• Cold calling ability with excellent listening and communication skills
• Confident and assertive with energy and enthusiasm
• Resilient with the ability to thrive in a target driven environment
• Cool-tempered and able to handle rejection
• Ability to learn about products and services and describe/explain them to prospects
• Flexible attitude and willingness to learn
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Knowledge of sales techniques and principles is important
• Strong customer service skills
• Proficient command of English, both written and verbal
• Work well under pressure, self-motivated and ability to work to targets and deadlines with minimal supervision
• Good organisational and time management skills with the ability to liaise with all departments
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office (outlook, word, excel), with the confidence and ability to be trained on in-house systems