Telesales Team Leader

Telesales Team Leader:

Lead the way in payment innovation at Viva.com! We’re seeking a driven Telesales Team Leader to inspire our UK sales team and help small businesses succeed. If you’re target-focused, passionate about coaching, and ready to make an impact, apply now and help us transform how businesses accept payments across Europe.

Why Viva.com:

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

About the role:

The Telesales Team Leader will lead, motivate, and manage a team of telesales representatives to drive new business acquisition and revenue growth for viva.com’s in-person payment solutions. The focus is on the UK SMB market, particularly within retail, hospitality, and other fast-moving sectors. The Telesales Team Leader is responsible for driving performance through effective coaching, training, and data-driven decision-making.

More specifically, as a Direct Sales Team Leader, you will:

• Lead the telesales team to achieve/exceed both individual and team KPI’s and sales revenue targets;
• Develop and implement sales strategies and campaigns to drive performance;
• Monitor daily, weekly, and monthly KPIs (e.g., call volume, conversion rate, revenue);
• Coach, mentor, and motivate team members through regular one-to-one sessions and performance reviews;
• Conduct training sessions to improve product knowledge, sales techniques, and customer engagement skills;
• Use CRM systems to track performance, manage pipelines, and generate sales reports;
• Collaborate with marketing and operations teams to ensure alignment on lead generation and campaign execution;
• Handle escalated customer issues and complaints promptly and professionally;
• Identify underperformance and implement corrective action plans;
• Recruit, onboard, and develop telesales staff to maintain a high-performing team culture;
• Provide regular reports and insights to senior management on performance trends and improvement opportunities.

Performance Indicators (KPIs):

• Sales revenue and conversion rates;
• Call quality;
• Team retention and engagement levels;
• Achievement of individual and team targets;
• Lead-to-sale ratio and pipeline accuracy.

Key Skills & Competencies:

• Strong team management skills;
• Excellent communication, motivation, and coaching abilities;
• Proven ability to meet and exceed individual and team sales targets;
• Analytical mindset with strong numerical and reporting skills;
• Ability to thrive in a fast-paced, target-driven environment;
• Strong problem-solving and decision-making skills;
• High emotional intelligence and interpersonal skills.

Qualifications & Experience:

• Minimum 3–5 years’ experience in leading outbound telesales processes;
• Proven track record of sales achievement of leading successful telesales teams;
• Experience in B2B sales, ideally selling to small businesses owners;
• Familiarity with CRM and dialler systems (MS Dynamics, Genesys PureCloud or Similar).

• Competitive salary;
• Monthly paid bonus scheme;
• Private medical health insurance;
• Pension;
• 25 days holiday;
• Office gym (Milton Keynes office only);
• We work in an open, transparent working environment that actively promotes ingenuity and team work;
• You will be fully trained and continuously supported;
• Working in an international fin-tech company with a large cultural diversity;
• A fast paced and high energy environment;
• Collaborating with motivated and dynamic colleagues;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain;