Temporary Accommodation Housing Officer – 12 Month Contract

Job Description

Summary

Key Responsibilities

• Housing Management
  
  
  
  • Deliver a responsive, resident-focused housing management service.
    
  
  
  • Serve as the first point of contact for residents, resolving inquiries promptly.
    
  
  
  • Ensure residents understand and adhere to tenancy and license agreements.
    
  
  
  • Support residents in transitioning to sustainable housing solutions.
    
  
  

• Property Inspections & Compliance
  
  
  
  • Conduct inspections of Council-managed and privately managed accommodations.
    
  
  
  • Monitor property conditions and compliance with housing standards.
    
  
  
  • Identify and address repairs, hazards, and compliance issues.
    
  
  
  • Ensure accommodations meet relevant legislation and policies.
    
  
  

• Tenancy Management & Enforcement
  
  
  
  • Investigate tenancy and license breaches, abandonment, and unauthorized occupation.
    
  
  
  • Manage anti-social behaviour (ASB) cases with specialist teams.
    
  
  
  • Issue warnings and take enforcement actions as necessary.
    
  
  
  • Prepare documentation for legal proceedings and attend court if required.
    
  
  

• Fraud Prevention
  
  
  
  • Conduct audits to verify occupancy and detect potential fraud.
    
  
  
  • Investigate suspected tenancy fraud and refer cases to specialists.
    
  
  
  • Maintain accurate records to support investigations.
    
  
  

• Resident Support & Safeguarding
  
  
  
  • Identify residents needing additional support and make referrals.
    
  
  
  • Collaborate with social care, health services, and support providers.
    
  
  
  • Participate in multi-agency meetings and case conferences.
    
  
  
  • Escalate safeguarding concerns per Council procedures.
    
  
  

• Partnership Working
  
  
  
  • Coordinate with Repairs, Housing Options, ASB Teams, and other partners.
    
  
  
  • Support service improvements across temporary accommodation sites.
    
  
  
  • Build positive relationships with residents and partner agencies.
    
  
  

• Records & Reporting
  
  
  
  • Maintain accurate records using housing management systems.
    
  
  
  • Document inspections, actions, and enforcement activities.
    
  
  
  • Produce high-standard reports and correspondence.
    
  
  
  • Ensure compliance with GDPR and audit requirements.
    
  
  

Working Environment

• Hybrid working arrangement: 4 days remote, 1 day office-based.
  


• Regular property inspections and resident visits.
  


• Fast-paced environment managing diverse and complex housing cases.
  

Person Specification

Knowledge

• Understanding of homelessness and housing legislation, including the Housing Act 1996 (Part VII).
  


• Knowledge of temporary accommodation duties and tenancy/license management.
  


• Familiarity with housing management principles and best practices.
  


• Awareness of damp and mold issues, repair processes, and property standards.
  


• Understanding of safeguarding responsibilities for vulnerable adults and children.
  


• Knowledge of tenancy breaches, ASB, abandonment, and enforcement processes.
  


• Understanding of GDPR and accurate record-keeping requirements.
  

Experience

• Experience in delivering frontline housing management services.
  


• Experience in temporary accommodation, homelessness, or social housing environments.
  


• Experience conducting property inspections and identifying repair issues.
  


• Experience managing tenancy/license breaches and ASB cases.
  


• Experience handling resident complaints and property-related issues.
  


• Experience working with vulnerable households and diverse communities.
  


• Experience maintaining accurate records on housing management systems.
  

• Experience using NEC housing management systems.
  


• Experience preparing cases for legal action or court proceedings.
  

Skills & Competencies

• Excellent communication and customer service skills.
  


• Strong organizational and time-management abilities.
  


• Ability to manage competing priorities and deadlines.
  


• Strong investigation and problem-solving skills.
  


• Ability to assess property conditions and identify risks.
  


• Effective negotiation and conflict resolution skills.
  


• Strong report writing and record-keeping abilities.
  


• High level of IT proficiency and case management system experience.
  


• Ability to work independently and as part of a team.
  

Qualifications

• GCSE (or equivalent) in English and Maths.
  

• Relevant housing qualification (CIH or equivalent).
  


• Professional qualification related to housing, homelessness, or tenancy management.
  

Additional Information

• This is a 12-month temporary contract.
  


• Rate: £22.44 per hour (Umbrella).
  


• Hybrid working – 4 days remote, 1 day office-based.
  


• Pay is provided on a bi-weekly basis.
  


• Opportunity to work within a busy and high-performing Housing Service.
  


• Immediate start available.