Temporary Administrator

Homes for Students is one of the UK's leading providers of student accommodation.
We currently have a vacancy for Temporary Administrator based at our Harrogate Office, working 40 hours per week, 8:30am to 5:00pm Monday to Friday.
Working within the Student Transactions and Central Support teams, the Temporary Administrator will be responsible for providing financial and operational administration support for student transaction related tasks. This will directly support Finance, Operations, Property Teams, and HFS Students. This will involve the day-to-day management of workload, to KPI and SLA, and quality standards across a wide variety of tasks and responsibilities.
Main duties:
Dealing with day-to-day correspondence, either by post, email or telephone calls.
Handling and resolving queries from a variety of internal stakeholders.
Producing reports, data and information as needed.
Working across multiple Outlook inboxes for task management.
Support ad-hoc projects in areas of expertise.
Deposit Management Processing – Uploading, Refunding and Retaining Deposits
Processing Bulk Deposit Refunds
Debt Management Processing
Other admin/adhoc support and projects as required.
Email and query management both internally and externally with students
Data Inputting and manipulation of data
The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company, and within the job holders capabilities may be required. The duties will evolve and be modified by changes within the company.
Skills & Experience :
Self-starter who can work independently.
Accuracy, efficiency, and an eye for detail is essential.
Strong problem-solving skills.
Proven experience with spreadsheets and email/workflow management.
Good communications skills, both orally and in writing.
Ability to multi-task and prioritise.
Contribute to a culture of continuous improvement.
Starter – Finisher (take ownership and see things through to completion).
Experience of working in a high volume, transactional processing environment is highly desired.
Customer Service Experience.
Working with 3rd Party Service providers and systems.
Excellent IT skills (MS Office packages etc)
Experience of working with data management systems and booking systems
Experience of working within a hospitality or accommodation setting such as a hotel or student accommodation
Benefits
Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts to make your money go further.
Take your special day off! Enjoy your birthday with a well-deserved break from work.
Car leasing scheme to make your commute comfortable and convenient.
Stay active and eco-friendly with our cycle-to-work scheme.
Make a difference in the community with 2 charity days per annum.
Flexibility regarding remote working
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

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