Temporary Online Customer Service Advisor

Position: Temporary Online Customer Service Advisor 
 Salary: £23,400
 Location: Hybrid - Stafford office /remote

 Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Friday-Tuesday shift pattern.

12 month Fixed term contract

Hours: 9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pm

About us 

TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power.

With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.

With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.

The Role

We are looking for a Customer Service Advisor to join our USA Customer Service Team. You’ll join our friendly team at our Stafford HQ that focusses on providing our members with top quality support that they’ll remember. As a Customer Service Advisor you will have the ability to be creative with your responses and solve problems that our members have when they reach out to us for support through our online support ticket function.

Key responsibilities:

• Delivering levels of customer service that go above and beyond at all times, ensuring our members are central to all responses and decision making
• Troubleshooting and identifying  issues that arise while also spotting any recurring issues and trends and reporting this to your Team Leader
• Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs

•  Written communication  - Be able to produce written communication that our members will be able to understand
• Problem solving  - After training you will be able to problem solve issues our members face using a logical approach, while ensuring a variety of options are considered before deciding the best outcome to resolve the problem
• Time Management  - Once fully trained, you will be required to take ownership of your own time within your day to maintain an agreed number of responses to our members
• Computer skills –  While full training would be provided, you should be familiar with a computer.  A basic knowledge Microsoft office would be beneficial
• Team Working – Working within a wider team you will help ensure that as a team we provide our members with a level of customer service that goes beyond their expectations