Tenancy Rights Advice & Enforcement Team Manager

We are seeking an experienced and driven Team Manager to lead a new Tenancy Rights, Advice and Enforcement Team, delivering the council's responsibilities under the Renters' Rights Act.
This is an exciting opportunity to shape a new service that will protect private renters, tackle unlawful eviction and harassment, and improve standards across the private rented sector.

You will manage a small, dedicated team of four officers, providing strategic leadership across advice, casework and enforcement. The team will play a vital role in ensuring residents receive clear, timely and person-centred guidance on their rights, while also acting as a key homelessness prevention service.

In this role, you will oversee complex investigations into breaches of tenancy law, ensuring enforcement is fair, consistent and evidence-led. You will work closely with Legal Services to prepare cases for prosecution or civil penalties, maintaining high evidential standards throughout. Alongside this, you will drive service improvement, develop operational policies, and embed best practice across the team.

You will collaborate with colleagues across homelessness prevention, adult and children's services, health partners, and voluntary organisations to support vulnerable residents.
We are looking for someone with strong knowledge of tenancy law, including unlawful eviction and harassment, alongside experience managing complex casework in a regulatory or statutory setting. You will bring confident leadership, excellent communication skills, and a proactive, resident-focused, trauma-informed approach.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today.
 
If you do not hear from us within 2 working days of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Only candidates based in UK and eligible to work in UK are allowed