Tenancy Services Officer

This is an exciting role and a fantastic opportunity for the right candidate to make a real difference to our residents during a significant period of growth and change.

Contract: Permanent
Basic Salary: circa £40k
Hours: Full time, 35 hours per week
Location: Agile working in place (offices are in Penge and Bexley)

Summary of Post

This is a pivotal role in the effective delivery of tenancy management services, providing a modern, responsive and holistic service to support residents to enable them to sustain their tenancies successfully.

The postholder will ensure tenants and residents remain at the heart of the service and that they are engaged in a positive and proactive way. The role should help create homes and schemes that we can all be proud of, ensuring that the way we work is efficient and effective and meets the changing needs and aspirations of our residents.

This role will have a specific focus on the delivery of our housing management contract with the London Borough of Bromley, managing around 200 homes across Bromley and SE London. There will also be a requirement to support the on-boarding of new schemes and developments to ensure the schemes run smoothly and residents are supported to move in and sustain their tenancies.

Person Specification

• Good level of education, literate and numerate
• Track record of working positively and proactively with residents/customers to deliver excellent services
• Experience of, and confidence in, handling challenging residents/customers and dealing with complaints
• Experience of delivering a holistic and generic frontline housing service, ideally gained in a housing association, including an understanding of arrears, ASB and allocations
• Understanding of Health and Safety matters in relation to tenancy management
• Experience of working with third parties, other agencies and key stakeholders

Benefits package

• 25 days annual leave plus public holidays (pro rata) plus 2 additional days at Christmas, increasing with length of service
• Company Defined Contribution Pension Scheme (Employer contribution 10%)
• Salary Sacrifice scheme
• Ability to buy/sell leave
• Employee Assistance Programme
• Contribution to professional subscriptions and development

The deadline for applications for this position is 19th May 2025

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £150, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.