Tenancy Support Officer

3 months contract with a Local Authority

Summary

Responsibilities

Service Delivery & Support

• Deliver targeted tenancy support to tenants with complex needs to ensure tenancy sustainability.
  


• Develop, implement, and monitor individualized support plans in collaboration with tenants.
  


• Foster tenant engagement and ensure compliance with agreed support plans.
  


• Assist tenants with income maximization, budgeting, and financial management.
  

Experience Required

• Minimum of 2 years’ experience in a customer-focused role, ideally within housing, support services, or public sector environments.
  


• Experience working with vulnerable individuals or those with complex needs.
  


• Demonstrated experience collaborating with multiple stakeholders and partner agencies.
  

Qualifications & Requirements

• Working towards or willing to obtain a CIH (Chartered Institute of Housing) qualification or equivalent.
  


• Understanding of housing issues, welfare benefits, and tenancy enforcement.
  


• Knowledge of relevant legislation, including housing, data protection, and health & safety (desirable).
  


• Full UK driving licence (essential).
  

Additional Information

• 37 hours per week
  


• One day work from home
  


• Basic DBS check required
  


• Bi-weekly work schedule