Tenancy Support Officer

We are recruiting for a Tenancy Support Officer to join a leading housing provider on a temp basis covering a patch across Lancashire/Yorkshire.
This is for a minimum of 2 months, full time, Monday to Friday, and you will need a driving licence, own vehicle and business cover.
As this role is working with vulnerable individuals, a Basic DBS is required.

Your new role

You'll provide early‑intervention support to customers from pre‑tenancy through to sustainment.
You'll carry out risk plans, property viewings, face‑to‑face tenancy sign‑ups and regular post‑tenancy visits.
You'll help customers settle into their home by supporting benefit applications, low‑level debt advice, sourcing furniture, setting up utilities and making referrals.
You'll act as a key point of contact for internal referrals, assessing needs, producing support plans and working closely with statutory and voluntary agencies. You'll manage safeguarding referrals, triage concerns, and support complex cases including hoarding, domestic abuse and mental health.
You'll also contribute to repairs access, income collection, H&S compliance and represent the organisation at relevant meetings.

What you'll need to succeed

Experience delivering tenancy support within housing or a similar environment
Knowledge of safeguarding, information sharing and confidentiality
Understanding of housing legislation and tenancy management best practice
Ability to plan, organise and work flexibly with changing priorities
Full UK driving licence and access to a vehicle
Basic DBSWhat you'll get in return

Weekly pay
Strong team support and training
Opportunity to work with a sector‑leading landlord

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Only candidates based in UK and eligible to work in UK are allowed