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Tenancy Support Worker (Internal Applicants Only)

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Number of Applicants

 : 

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Job Description - Tenancy Support Worker (Internal Applicants Only)

Domestic Abuse Tenancy Support Worker - INTERNAL APPLICANTS ONLY



Main Purpose: To work with Target Housing Clients to give support with sign up’s, benefits and rents.


 


Specific Tasks:



  • Assist clients when moving in, or out of Target accommodation.



  • Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets



  • Act as clients’ Tenancy Support worker offering advice and support



  • Support clients to understand their rights and responsibilities under their occupancy agreements



  • Monitor clients’ handling of Target Housing property and consumption of gas & electricity



  • Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches



  • Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing

  • Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department

  • Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies



  • Attend properties as and when required

  • Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy



  • Provide cover for absent colleagues as directed


 


General Tasks:



  • Attend and participate in training sessions or activities as required



  • Participate in team meetings and supervision as required



  • Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements



  • Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies



  • Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing


 


Person Specifications



  • Experience of providing a service to vulnerable groups



  • Experience of delivering supported housing services



  • Experience of delivering services to clients’ housing and accommodation



  • In-depth and up to date knowledge of Welfare Benefits System


 


Competencies:


Customer Focus - Critical


Integrity - Critical


Team Working - Critical


Confidence & Judgment - Very Important


Communication and Influence - Very Important 


Planning & Organising - Important


Technical - Important

Original job Tenancy Support Worker (Internal Applicants Only) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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