Tenancy Sustainment Advisor

Make a real difference in people’s lives. Help us solve the housing crisis in the East of England.

At Flagship Group, we’re committed to making renting homes simple and sustainable. As a Tenancy Sustainment Advisor, you’ll play a key role in helping tenants maintain their independence and thrive in their homes.

This is a full time role, working Monday-Friday 37 hrs

A company car is included as this role is mobile working in various locations such as Ipswich, Colchester, Essex and surrounding areas

What you’ll be doing:

• Proactively supporting tenants to sustain their tenancies and reduce tenancy breakdowns.


• Managing your own caseload, prioritising based on risk and need.


• Building strong relationships with tenants, understanding their needs, and empowering them to take positive action.


• Communicating through various channels, including face-to-face home visits.


• Collaborating with internal teams and referring tenants to external agencies for additional support.


• Supporting the Housing Manager in delivering our vision: Housing Made Simple.

What we’re looking for:

• Excellent communication and listening skills.


• Ability to empower and influence positive behavioural change.


• Strong relationship-building skills with tenants and colleagues.


• Ability to work independently and manage a varied workload.


• Knowledge of welfare benefits, income maximisation, and energy advice.


• Educated to GCSE level or equivalent, or qualified by experience.


• Full UK driving licence.

In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes:

• Company Car.


• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.


• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.


• Death in Service Benefit.


• Company Sick Pay.


• An agile working environment to achieve a healthy work/life balance.

You will enhance your communication, administration and customer service skills. You will build relationships both within and outside of the business whilst expanding your knowledge of the housing sector.

For a detailed description of responsibilities and requirements, please click HERE to access the "Part I Play" Statement.

Job posting closes on 14/07/2025 and interviewing 21st & 24th July