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Tenancy Sustainment Officer

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Job Description - Tenancy Sustainment Officer

Tenancy Sustainment Officer
  • Annual Salary: £29,093.00
  • Location: Sheffield City Council
  • Job Type: Full-time, Permanent

Sheffield City Council are looking for a dedicated Tenancy Sustainment Officer to join our team. This role is crucial for maintaining effective tenancy management and supporting the community through various administrative, financial, and policy-related tasks.

Day-to-day of the role:
  • Serve as a primary point of contact for internal teams and external agencies, facilitating the sharing of sensitive information.
  • Ensure the accurate collation and analysis of data to provide performance reports and inform policy decisions and interventions, including quality monitoring across the service.
  • Maintain links with service partners and local communities to ensure that data are shared and used to inform plans and strategies.
  • Provide practical guidance and support in the development of strategies and delivery plans, including reviewing existing policy contexts, providing evidence and policy options appraisals, and engaging with stakeholders.
  • Assist with policy/procedure, system development, and training for ASB and Tenancy Management functions.
  • Input, maintain, locate, and retrieve sensitive data using both computerised and manual systems.
  • Produce high-quality documents using a range of IT applications and maintain up-to-date administrative records.
  • Ensure compliance with all relevant policies and procedures for the storage and transmission of sensitive data.
  • Provide an efficient and effective advice service to internal and external customers, including information related to risk assessments.
  • Prioritise and organise your own workload to ensure service delivery priorities are met.
  • Maintain strong, positive working relationships and provide assistance to internal teams and external partner agencies including the Police, Probation, and the Prison Service.
Required Skills & Qualifications:
  • Proven ability to handle sensitive information and data with discretion.
  • Strong organisational skills and the ability to prioritise tasks effectively.
  • Excellent communication and interpersonal skills, capable of working collaboratively with various stakeholders.
  • Proficiency in a range of IT applications for data analysis and document production.
  • Experience in policy development, system training, and performance monitoring.
  • Ability to work independently and as part of a team to meet the objectives of the service.
Benefits:

To apply for the Tenancy Sustainment Officer position, please send your cv to

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