Tenancy Sustainment Officer

Title: Tenany Sustainment Officer

Location: Midlands
Length of Contract: 4 Months
Rate/Salary: Competitive

We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis.

This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness.

The Role

As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk.

You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support.

Key responsibilities will include:

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Managing a caseload of residents who require tenancy sustainment support.

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Identifying and addressing issues that could place tenancies at risk.

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Working proactively with residents to prevent tenancy failure and homelessness.

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Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties.

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Making appropriate referrals to internal teams and external support agencies.

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Working closely with Housing Officers, Income teams and other key stakeholders.

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Developing effective support and action plans with residents.

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Carrying out home visits where required.

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Maintaining accurate and up-to-date case records.

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Working in line with relevant housing legislation, policies and procedures.

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Promoting tenancy stability and positive outcomes for residents.

About You

We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field.

You will ideally have:

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Experience managing a caseload within a housing or related environment.

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A good understanding of tenancy sustainment and homelessness prevention.

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Experience supporting residents experiencing complex or multiple needs.

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Knowledge of welfare benefits, rent arrears and financial inclusion.

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Excellent communication and interpersonal skills.

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The ability to build positive relationships with residents and partner agencies.

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Strong organisational and case management skills.

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The ability to work independently and manage competing priorities.

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A proactive, empathetic and solution-focused approach.

Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable.

Please apply if interested
Only candidates based in UK and eligible to work in UK are allowed