Job Description - Tenant and Landlord Engagement Officer
3 months contract with local authority
As a key member of the Residential Environmental Health team, you will play a crucial role in enhancing housing standards and promoting good management practices within Islington's private rented housing sector. Your efforts will focus on ensuring safe and secure housing for all, supporting tenancy sustainment, and addressing issues with landlords who exploit renters. You will provide guidance to landlords and empower renters, while also leading research, consultation, and performance reporting to aid the council's property licensing program.
Responsibilities
Lead the landlord and tenant advisory service, ensuring timely and clear information on rights, responsibilities, and legal requirements.
Organize meetings, drop\-in sessions, and briefings for stakeholders on private sector housing issues; manage the Landlords Forum.
Design and implement strategies to engage landlords, tenants, and stakeholders, enhancing awareness of rights and responsibilities.
Develop and execute campaigns to increase awareness of property licensing, renters' rights, and landlords' management obligations.
Oversee digital content for private rented housing web pages, ensuring accuracy and accessibility for landlords and tenants.
Proactively develop and update policies and procedures affecting private sector tenants and landlords.
Conduct consultation and research to gather stakeholder feedback on housing issues, developing strategies to support landlords and tenants.
Lead landlord engagement activities for property licensing, including statutory consultation and performance reporting.
Maintain accurate records of tenant and landlord engagements, including casework and referrals, and produce service impact reports.
Perform additional duties consistent with the role's grade and responsibilities, utilizing relevant experience and training.
Requirements
Requirements:
Proven experience in housing standards, tenant support, or related fields.
Strong understanding of private rented housing regulations and tenant rights.
Excellent communication and stakeholder engagement skills.
Ability to manage digital content and conduct effective research and consultation.
Experience in policy development and performance reporting.
Strong organizational skills and attention to detail.
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