Terminal and Supply Chain Co-Ordinator

About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

Role Summary

The Terminal Management Administrator is responsible for supporting the day-to-day operational management of payment terminals and associated services across UKPR. The role ensures efficient handling of technical issues, order fulfilment, logistics coordination, and service delivery in line with agreed SLAs.

This position acts as a key liaison between internal teams, service providers, and logistics partners, ensuring high service standards and timely resolution of issues.

Reporting into: Terminal Management

Working hours: 37.5

Working location: Hybrid, Hull

Key Responsibilities:

· Provide support and resolve terminal-related issues in line with SLAs

· Manage terminal and accessory orders, ensuring timely fulfilment and accurate tracking

· Act as a escalation point for internal teams and coordinate with third parties

· Conduct ad-hoc investigations into complex or recurring issues

· Handle device returns and RMA processes, including tracking and vendor coordination

· Support supply chain movements, including dispatch, delivery, and asset movement

· Investigate and resolve failed deliveries and return-to-sender (RTS) cases

· Maintain accurate records and communicate updates to relevant stakeholders

· Investigate and handle 12 month forecast and stock levels

· Manage and maintain active sim card deployments

· ADHOC projects linked to role

About You:

· At least 2 years of experience in a supply chain role with a heavy focus on admin

· Ideal candidate would have CIPS level 3 (ideal)

· Strong troubleshooting and analytical problem-solving skills

· Familiar with working to SLAs and using ticketing or case management systems

· Organised and detail-oriented, with the ability to manage multiple priorities with a logical mindset

· Confident communicator with strong stakeholder management skills

· Customer-focused with a proactive, solution-driven approach

· Able to work collaboratively within a team and independently when required

· Experience with payment terminals or similar hardware is desirable

What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

- 25 days holiday per year

- Private Medical

- Life Assurance

- Ride to work

- Access to self-learning platform

- Bookboon

- Income Protection

- Workplace Pension

- Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.