Territory Partner

Job Title:                 Territory Partner

Location:                Hybrid, Scotland (East) (2 days per week in Newcross
Office)

Salary:                   £28,000 pa + up to £6,000 pa bonus

Contract type:        Full time, permanent

Working Pattern:   Core working hours are Mon -
Fri 9:00am – 5:30pm

Who are we?

At Newcross Healthcare, we’re transforming
healthcare through innovation, technology, and education—driven by our values
of Integrity, Respect, Empathy, and Teamwork.

This is an exciting opportunity to join a
purpose -driven organisation where you'll make a real impact on healthcare
delivery. You'll be part of a supportive team, helping connect healthcare
professionals with the shifts that matter while delivering exceptional service
to our clients every day.

Who are you?

At
Newcross Healthcare, our Territory Partners are at the heart of delivering
exceptional service to both clients and healthcare professionals.

This
is a fast -paced, operational role where you'll coordinate bookings, optimise
workforce availability, build strong relationships, and ensure clients receive
the staffing support they need.

Working
closely with clients, healthcare staff, and internal teams, you'll play a key
role in driving service quality, workforce engagement, and territory
performance.

What will you do?

Whilst
a full job description can be supplied here are a few of the key
responsibilities for the role:

Client Success &
Relationship Management

• Act as a primary point of contact for
  clients, managing enquiries, bookings, and day -to -day support.
  
• Build strong client relationships and
  deliver outstanding service.
  
• Understand client requirements and ensure
  workforce solutions meet demand.
  
• Capture feedback, identify opportunities
  for improvement, and support client retention.
  
• Escalate supply challenges and growth
  opportunities to the Territory Manager.
  

Workforce Engagement

• Support healthcare professionals
  throughout their journey, from onboarding to ongoing engagement.
  
• Assist with system access, app usage,
  compliance, and training requirements.
  
• Maintain regular communication to
  increase workforce availability and engagement.
  
• Proactively support utilisation, helping
  maximise shift uptake and workforce activity.
  

Bookings & Scheduling

• Coordinate shift bookings to meet client
  requirements efficiently and effectively.
  
• Match workforce availability to client
  demand, ensuring high fill rates and service continuity.
  
• Resolve scheduling issues and last -minute
  changes quickly and professionally.
  
• Maintain accurate booking and scheduling
  records in line with company processes.
  

Territory Performance

• Use systems and data to monitor activity,
  prioritise workload, and support decision -making.
  
• Contribute to key performance measures
  including fill rates, workforce utilisation, and client satisfaction.
  
• Identify trends, risks, and opportunities
  within the territory.
  
• Work collaboratively with recruitment,
  bookings, and operations teams to deliver excellent outcomes. 
  

 What we’ll be looking for: (skills, experience + qualifications):

We're
looking for a highly organised and customer -focused individual who thrives in a
busy environment and enjoys building relationships.

You'll
bring: 

• Experience in a
  coordination, operations, customer service, or workforce planning role
  (healthcare or staffing experience is advantageous).
  
• Excellent
  communication and relationship -building skills.
  
• Strong
  organisational skills with the ability to manage multiple priorities.
  
• Confidence
  using CRM systems, workforce platforms, and digital tools.
  
• A proactive,
  solutions -focused approach to problem -solving.
  
• High attention
  to detail and accuracy.
  
• Resilience,
  adaptability, and the ability to perform under pressure.
  

 What happens next: 

Complete our Smart Application process to self qualify: 

To apply for this role, please submit your CV
and complete the short screening questionnaire which will make sure this
opportunity aligns with your experience and expectations and they will help us
review your application more efficiently and ensure we’re a good match for one
another.

To apply and
find out more about us click here: https://www.newcrosshealthcare.com/

We look forward to learning more about you!

Equality, diversity, and inclusion: